Product Manager: Square for Franchises

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Square is operated by an incredible team that is on a mission to make commerce easy for all types of businesses. As Square expands to meet the needs of a broader seller base, as well as their employees and buyers, it is critical to invest in value added services that enable these sellers to customize and augment their own experiences with Square Point of Sale. As the Franchise Suite team, we work on making the Square ecosystem scale to meet the needs of our largest customers.

As a Product Manager on our Square for Franchises team, you will develop the strategy, set the roadmap, and determine the requirements — in collaboration with design, engineering, product marketing, and analytics — that drive impact for large organizations running their multi-location businesses using Square. Our approach at Square is both customer-focused and data-driven. You will need to dig in to deeply understand our customers and their needs, define and analyze data, and guide our world-class team to move fast and ship remarkable solutions. You’ll join a fully distributed team with co-workers in Canada, United States, Ireland, and Moldova.

If you’re looking to change the way businesses operate and drive impact at a high-growth company, you will find this role compelling, challenging, and rewarding.



You Will

  • Develop innovative and industry-leading products across desktop, mobile, and native platforms that uniquely serve the Customer Engagement needs of Franchises and other multi-entity businesses.

  • Develop a deep understanding of customer needs and struggles through direct interviews and in working with GTM (e.g. Sales, AM, CS) teams around the company.

  • Work with Design, Engineering, Analytics, and Product Marketing to craft the vision, strategy, and measurable goals for your product area, and evangelize around the company.

  • Drive prioritization and execution of the product roadmap.

  • Operate cross-functionally and build strong partnerships with product and business teams across the company in delivering excellent products and services.

  • Influence key stakeholders throughout Square in order to align intent, resources, and prioritization.

  • Report on progress and raise key risks/issues to Square leadership.

You Have

• 5+ years of product management experience.

• You’re regarded as an effective communicator, both written and verbal.

• Track record of building consensus and delivering results with cross-functional partners.

• Experience shaping product direction and execution based on customer needs.

• You’re able to push through obstacles, and ready to roll up your sleeves wherever needed.

• You’re excellent tactically, with a proven track record of shipping simple, elegant products at scale.

• You have a great ability to absorb and apply data to your decision making.

• Experience working through problems with high ambiguity and without a definitive answer.

• Worked on industry-leading products that have gained a strong followership and product loyalty.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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