IT Vendor Management Analyst

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Vendor Management Analyst  is responsible for the success of our expansive network of IT Vendors, who play a critical role in supporting our Customer Success organization. In order to effectively support our vendors and internal stakeholders, this role requires understanding of vendor management, technology/infrastructure vendor providers, and using software as a service. 

The ideal candidate will have experience with:  building reports from scratch, contributing to vendor management oversight programs, managing projects with multiple stakeholders, process optimization, invoice reconciliation, and performing moderately complex tasks/analysis (e.g. categorizing data for reporting and audit purposes)..


You will: 

  • Partner with internal stakeholders to onboard, monitor, and offboard vendor relationships.

  • Identify, monitor, escalate areas of vendor non-performance or inaccuracy, ensuring proper documentation and communication of these findings. 

  • Contribute to the implementation of vendor performance scorecards to ensure adherence to contractual performance requirements, along with any additional necessary performance related information.

  • Develop dashboards and reports to track vendor performance.

  • Partner with internal stakeholders to initiate vendor engagement requests, and provide support throughout vendor security reviews.

  • Monthly review of invoices from tech vendors and approval of those invoices under $100,000, which includes documenting actual spend v. planned/budgeted spend.

  • Contribute to the development and maintenance of procedures and supporting documentation to provide a reference source for vendor management activities.

  • Work with internal stakeholders, Legal, Procurement and vendors to conduct reviews of contracts.

  • Remain current with vendor management regulatory requirements and changes as well as industry best practices that would potentially influence the vendor management program.

  • Provide guidance and training to less experienced staff.

  • Understand and adhere to applicable purchasing/compliance/operational procedures and risk controls in accordance with Company or regulatory standards and policies. Identify risk-related issues needing escalation to management.

  • Complete other related administrative duties as needed.


  • 1-2 years of experience reviewing qualitative and quantitative data to creating meaningful performance reports for internal stakeholders

  • Prior experience managing performance metrics  - including SLA performance analysis

  • Experience managing relationships, and building credibility with internal and external business partners 

  • Excellent written and verbal communication skills

  • A passion for small businesses and an entrepreneurial mindset, notably someone who is known to innovate, take risks, and make big ideas a tangible reality.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on the candidate's work location and may be may be modified in the future.

Zone A: USD $83,907.20 - USD $125,902.40
Zone B: USD $78,104.00 - USD $117,104.00
Zone C: USD $71,406.40 - USD $106,995.20
Zone D: USD $63,003.20 - USD $94,390.40

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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