Consumer Banking Program Manager, Square Financial Services

  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Job Description

Square Financial Services, Inc ("SFS") is Block's bank. We opened in March 2021 and provide lending and FDIC insured deposits services to small businesses on a nationwide basis. The SFS Strategy and Product team enables the bank with modern infrastructure and high-quality services, and is responsible for developing and executing on the Bank’s strategic roadmap. We aim to become Block's bank in both name and practice, and focus on empowering the small businesses and consumers served by the Block ecosystem. 

SFS is looking for a Program Manager to join our Product and Strategy team and help build SFS to be Block’s Bank of Choice. Today, SFS supports small businesses.  Going forward SFS will integrate across the Block ecosystem and support product teams outside SFS with their banking needs. As the Program Manager you own the relationship with product teams across Block. You will demonstrate a high degree of empathy for these product teams and the customers we jointly serve. You will bring creativity to capitalize on our shared opportunities. In this role you will report to the Strategy and Business Development Lead and work closely with other SFS teams to efficiently run our programs and Bank products. 

As a Consumer Banking  Program Manager on the SFS team,

You Will:

  • Own the SFS relationship with other Block product teams for the programs you’ll oversee. 

  • Onboard new products into the SFS ecosystem. 

  • Understand the products, business strategy and roadmap for the Block Business Units you support. Ensure the Bank’s strategy and business development team is apprised of developments in these areas. Work with cross-functional teams to implement & deliver on the product roadmap.

  • Oversee change management for your assigned products across such areas as marketing, communications, credit and user experience. Working along other stakeholders, you will review and approve changes in these areas. 

  • Coordinate with relevant stakeholders to identify risks and recommend solutions that meet cross functional goals.

  • Collaborate with all stakeholders to ensure product development aligns with SFS policy as well as meeting all regulatory, legal, and operational standards. 

  • Lead remediation of issues including self identified issues, audit and compliance findings, etc. 

  • Support Bank Management through Safety and Soundness examinations.

  • Identify, create and present business generation metrics for management and board reporting for the programs you support. 

  • Identify and execute projects to support bank operational effectiveness.


You Have:

  • Minimum of 6+ years of operations / business development / program management or equivalent experience related to financing solutions / banking as a service.

  • Experience with consumer or commercial lending products. 

  • Experience resolving complex and multi party negotiations. 

  • Growth mindset and works well with limited supervision across a wide range of key stakeholders.

  • You lead by influence -- not authority -- to foster trust across the organization.

  • Strong project management,relationship management and organizational skills, working collaboratively with cross functional teams to ensure the smooth implementation and launch of new products and services

  • Ability to proactively identify and mitigate risk across a variety of disciplines including regulatory compliance, legal, credit and operations. 

  • Ability to manage multiple work streams that have ambiguous requirements.

  • Great interpersonal and communication skills.


Even Better:

  • Experience working under a regulated financial institution is a plus.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $111,700 - USD $167,500
Zone B: USD $103,800 - USD $155,800
Zone C: USD $98,200 - USD $147,400
Zone D: USD $89,400 - USD $134,000

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

Privacy Policy