Senior Regulatory Program Manager

  • Full-time

Company Description

It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at

Job Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc. ("SFS" or the “Bank”) is Block’s bank. We opened in March 2021 and provide lending and FDIC-insured deposit products to small businesses on a nationwide basis.


The SFS Compliance Team is seeking an innovative Senior Program Manager to implement and oversee the compliance management of  its consumer lending program. This position will be the compliance subject matter expert for the Bank’s consumer lending products and will be responsible for ensuring such products and the underlying processes are incorporated into the Bank’s compliance management program.  

Primary Responsibilities

You will:

  • Serve as the primary second line of defense resource for compliance-related information and activities for consumer lending products and services.

  • Assist with the implementation of consumer lending compliance policies and procedures.

  • Lead collaborations with other SFS Compliance teams, such as Financial Crimes, Policy Management, and Compliance Training to successfully integrate compliance requirements and standards into their respective programs. 

  • Conduct compliance regulatory risk assessments for lending products and services and craft and implement appropriate compliance risk treatments accordingly.

  • Participate in audits and regulatory examinations. Assist in addressing deficiencies and help prepare responses.

  • Manage and modify long- and short-term project management plans, including setting targets for milestones and adhering to deadlines.

  • Lead and liaise with cross-functional teams such as Marketing, Risk Management, Operations, and Legal to ensure alignment with compliance requirements; delegating and overseeing assigned tasks on the underlying project(s).

  • Make effective decisions, or prepare an analysis on alternatives when presented with multiple options for how to address compliance risks.

  • Communicate and prepare regular reporting to senior management regarding the Bank’s lending programs’ status and ongoing goals.

  • Complete additional projects and duties as directed.

You Have:

  • Minimum of 10 years of experience in management of a Bank CMS Program.

  • 3+ years of experience in program or project management within a finance function.

  • Experience in a bank environment is required.

  • Proficient knowledge of consumer protection laws and regulations at the state and federal level.

  • Ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements.

  • Ability to interface effectively and build relationships with counterparts and partners both internal and external to the Bank.

  • Ability to handle a fast-paced environment, take ownership of projects, and successfully meet established project deadline requirements.

  • Ability to develop and implement new policies, procedure documents, strategies, and work processes across multiple operational units and business affiliates.

  • Ability to communicate complex concepts and workflow for a range of audiences, align processes with cross-functional teams, and lead a meeting towards a decision.

  • Comfort with living in ambiguity at times, with an eye toward continuous improvement. You can be flexible to changing priorities and open to new ideas as we continue to grow and evolve.

  • Excellent oral and technical writing skills, presentation skills.

Preferred Qualifications

CRCM designation or similar preferred

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $163,600 - USD $245,400

Zone B: USD $152,200 - USD $228,200

Zone C: USD $144,000 - USD $216,000

Zone D: USD $135,800 - USD $203,600

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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