Audiences Server Senior Engineering Manager (Health, Beauty & Professional Services)

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Health, Beauty & Professional Services team at Square is responsible for building and operating backend services that power our point of sale software across mobile and web. Our software and hardware are used by millions of merchants and their buyers to make commerce easy. 

Our server engineering team owns the backend that powers all of Square Appointments and Invoices products. Combined, our backend systems see billions on processing volume a year, and contribute a significant chunk to Square gross profit. We're integrated into Square's point of sale apps on Web, iOS, and Android. The year ahead will see the team build out more powerful automation and prioritization tools for upmarket businesses, as well as ways to enable fitness businesses to use Square. 

As a Senior Engineering Manager on the team, you will lead an engineering team of Backend engineers and engineering managers. You will represent your team across the organization, working closely with cross functional partners across design, product, marketing, data science and risk. You will go deep to understand the needs of businesses of all sizes and ensure our platform is architected to help any seller onboard and use our product successfully. You will work with your team to create remarkable seller-facing experiences and deliver an intuitive and extensible platform for internal stakeholders. This impactful and visible role requires a leader who can build a long-term vision for the space, drive execution, and establish credibility and influence across Square’s ecosystem of products. Sound like you? Read on.

You will...

Play a key role in building a business operating system used by millions of sellers and their buyers

Work with teams of engineering managers, engineers and product managers across the Square ecosystem to build world-class software

Lead structure and process changes to ensure teams scale with minimal overhead

Work cross collaboratively with product managers and designers to help define and iterate on our product & engineering strategy 

Support the team in achieving quality and stability at massive scale

Mentor engineers and managers and help cultivate their career aspirations

Instill a sense of customer empathy within your team


Must Haves:

  • 8+ years relevant software development and systems design experience with hands-on engineering experience on large Backend systems

  • 4+ years of experience as a Software Development Manager; 2+ years managing managers. Experience managing staff or principal engineers. 

  • Experience with working on and managing teams that worked on and operated business critical distributed systems infrastructure

  • Experience effectively managing demanding stakeholders and partner relationships.

  • Technical to the point of having clarity with principal engineers and engineering leaders on architecture and engineering strategy decisions.

  • A good mix of process orientation and bias to action.

  • Skilled in collaborating across functions and possesses the abilities to think critically, communicate clearly, and make difficult decisions and tradeoffs either independently or in a coordinated manner.

  • Experience in building a team, defining its mission, and executing on its goals. Able to demonstrate going through the whole full lifecycle of recruiting, mentoring, and retaining great people that fulfill this mission.

  • A track record of achieving business and product success in a deeply collaborative organization where they are given a significant level of independence and accountability.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $207,900 - USD $311,900
Zone B: USD $197,500 - USD $296,300
Zone C: USD $187,100 - USD $280,700
Zone D: USD $176,700 - USD $265,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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