Head of Internal Communications

  • Full-time

Company Description


We started “Square” as one business serving one audience, and needless to say: we’ve grown. We’ve created new businesses and brands, serving multiple audiences.

Today, we’re Square for sellers, Cash App for consumers, TIDAL for artists, TBD for bitcoin developers and bitcoin hardware for those wanting to participate in the new economic reality.

Together, we’re Block and share only one goal: build simple tools to empower people into the economy.

Square Ecosystem - Founded in 2009 and officially a public company in 2015, Square’s original goal was to help sellers accept credit card payments anywhere. Today, Square helps sellers more easily run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services.

Cash App Ecosystem - In 2013, we launched Cash App, which is focused on redefining the world’s relationship with money by making it more relatable, instantly available, and universally accessible. Cash App builds financial tools that allow individuals to store, send, receive, spend, save and invest their money.

Spiral - In 2020, we began Spiral to build and fund free, open source projects that advance the use of Bitcoin as a tool for economic empowerment and enable better business opportunities for Block.

TIDAL - In 2021, we acquired a majority ownership stake in TIDAL, a global platform for musicians and their fans that supports unique content, experiences, and services to bring fans closer to the artists they love and give artists the tools to succeed as entrepreneurs.

TBD - In 2021, we added a new business unit to our company, TBD. TBD’s mission is to build an open developer platform with the sole goal of making it easier to create non-custodial, permissionless, and decentralized financial services.

Afterpay - In 2022, we completed the acquisition of Afterpay, a global ‘buy now, pay later’ (BNPL) platform that facilitates commerce between retail merchants and end-customers. Afterpay is a platform within the Cash App and Square ecosystems, strengthening the connection between these businesses and expanding access to more sellers and customers.

Job Description


Block’s Internal Communications team acts as strategic advisors across the business to ensure relevant information gets to the right people in the right place at the right time. We aim to Inform, engage, and enable a globally distributed workforce, connecting Block team members with the tools, information, and resources they need to succeed. We create and curate content and programs that help employees know each other and our leadership, understand our businesses and products, and get the information they need. We help manage change, conflict, and crisis to maintain trust in the company and in each other.

As the Head of Internal Communications at Block you serve as a trusted advisor to key business leaders and will be responsible for developing strategies and programs to scale strategic business, organizational, and leadership internal communications across Block. You will lead the centralized Internal Communications team, reporting directly to the Global Head of Communications for Block.

You will:

  • Develop and implement a global internal communications strategy that keeps our distributed workforce informed and educated about our business and connected through our shared purpose. 

  • Provide strategic counsel and insights to Block’s executive leadership to empower them to tell a cohesive story, navigate change, build trust, and inspire connection. 

  • Develop and implement crisis communication plans. 

  • Guide internal communications calendar, metrics, resources, and reporting at the corporate level and across business unit sub-teams. 

  • Advocate for internal communication platforms and policies that make it easy for employees to stay informed, collaborate, and perform at their best. 

  • Work with teams across the business (HR, Compliance, Legal, Corporate Communications, Investor Relations, etc.) to produce high-quality, high-impact content for internal audiences, and to drive effective and transparent change management strategies.

  • Collaborate with external communication, creative, and policy leaders as part of Block’s Global Communications leadership team

  • Manage a team of senior internal communication professionals, working together to raise the bar for how we communicate as Block grows and evolves


You have:

  • 15+ years in communications, marketing, or related fields

  • 10+ years of experience in corporate or internal communications, preferably in the tech industry

  • Experience working with executive leadership, proactively identifying risks, opportunities, and areas for improvement, and providing guidance and support as needed

  • Experience working (and thriving!) in a culture where change is the constant

  • Crisis communications and change management expertise

  • Project Management expertise with the ability to develop project plans and manage team deadlines and goals.

  • The ability to flex between the “player/coach” roles, serving as a key communications lead on high-profile and sensitive projects and as a mentor/guide to your team members on others

  • Experience managing and coaching senior communications professionals and/or leading a team composed of multiple sub-functions.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $239,600 - USD $359,400
Zone B: USD $239,600 - USD $359,400
Zone C: USD $239,600 - USD $359,400
Zone D: USD $239,600 - USD $359,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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