Chief Operating Officer - Payments

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Payments drives awareness of the Square brand, is Square's first touch-point with most of our sellers, and fuels the economics of the broader Square ecosystem. To that objective, Square must operate against a complex backdrop of industry partners to encourage flexibility, new standards, and openness to Square's innovation, products and services. The Global Payments and Partnerships team plays an integral role in crafting a diverse spectrum of solutions and capabilities for our customers, overseeing foundational industry & regulatory relationships, managing the payment partnerships required to achieve our objectives and partnering with our Go To Market teams.

As the COO in the region, you will report  into the Global Payments and Partnerships Lead for this region and you will be central to development and adherence to the legal, regulatory and governance frameworks. As a leader in our Global Payments and Partnerships team, you will develop and maintain oversight of our payments operations. The role requires strong cross-functional collaboration and extensive payments experience. This position is full-time and based in Dublin with 20% travel expected. The position is important to Square’s international expansion and strategic industry engagement.

You will:

  • Within the designation of the Chief Operating Officer (PCF-42 role) and global payments expert, be responsible for operational governance of our EU and UK legal entities and payment operations in these regions.. 

  • You will work with functional and foundational leads to ensure we safely manage our business and develop key industry relationships with payment networks, banks, and retail interbank payment systems and schemes.

  • Supporting the Chief Executive Officer and reporting to the regional SquareBoard for the day-to-day operations of the company, including vendor management outsourcing and operational resilience;

  • Owning and maintaining the company's Business Continuity Plan (‘BCP’), operational resilience plan and outsourcing (with input from IT, Compliance and business units as required) ;

  • Use your knowledge of payments to turn industry changes and mandates into scoped projects that drive value, maximise functionality and compliance

  • Demonstrate thought leadership to implement best practice in running the day to day operations of our payments business with eagerness to support our expansion plans

  • Perform analysis and regular monitoring to ensure that the messages Square sends on to payment networks are maximising success and minimising costs

  • Creatively identify new sources of data and intelligence that can allow Square to route payments optimally

  • Work cross-functionally with our Product, Business, Compliance, Analytics and Finance teams to develop Square’s global payments strategy


You have:

  • BA/BS degree and 10+ years of experience working with acquiring,  card processing, or disbursements of payments at a technology company, payment network, or financial institution 

  • Experience of leading the operations agenda for your business to drive operational excellence 

  • The ability to straddle roles as a product manager, project manager and relationship manager, equally willing to negotiate contracts or review payment network rules to extract key information

  • Interest in changing the payments landscape in Europe and globally

Even better:

  • Experience working at a high-growth tech company and familiarity with the payments industry domain including adjacency areas like card acceptance hardware and small business software

  • Knowledge of and ability to perform analysis using financial data

  • Familiar with payment processing costs, network requirements, and compliance

This role is a Pre-Controlled Function (PCF42) and the Common and Additional Conduct Standards apply. Offers of appointment to the PCF will be subject to the Central Bank’s pre-approval. Due diligence checks will also be performed in line with the CBI Fitness and Probity Standards.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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