Compliance Policy & Training Manager (SFS)

  • Full-time

Company Description

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new programs, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc. (SFS) is Block’s bank. We opened in March 2021 and provide lending and FDIC-insured deposit products to small businesses on a nationwide basis.

Job Description

The SFS Compliance Team is looking for a Compliance Policy & Training Manager to manage its  compliance policy library and training program. You will report to the Director of the Compliance Management System.

You will:

  • Create and update compliance policies and training modules.

  • Maintain knowledge of  financial consumer protection laws and their implementing regulations  (e.g., ECOA, EFTA, FACTA, FCRA, GLBA, SCRA, TILA, and UDAAP).

  • Stay current on regulatory and product changes and ensure compliance policies and training adequately address all applicable legal, regulatory, and business requirements.

  • Be the subject matter expert for the training  and policy systems and perform any user acceptance testing pertaining to system upgrades or enhancements.

  • Leverage strong project management skills to iterate, implement and manage the Compliance team’s policy and training  programs.

  • Perform scheduled reviews of compliance policies and training and report on detected deficiencies along with proposed remediations.

  • Assist the Compliance team in preparing for program assessments, audits, or exams as well as the implementation of any remediation items.

  • Other projects and tasks as assigned by the Director of Compliance.

  • Draft and distribute compliance-related communications regarding policy changes, training assignments, etc. to the relevant audiences. 

  • Update and maintain the Bank’s compliance resource library


You have:

  • 5 years total experience in compliance policy management and training in the following areas: commercial banking, consumer protection laws, or commercial/consumer lending.

  • Strong foundational knowledge of commercial and consumer laws and regulations.

  • Experience in developing and implementing policies and training across multiple operational units and business affiliates.

  • Proven ability to understand and communicate legal and regulatory concepts and convert them into relevant, practical business requirements.

  • Excellent oral and technical writing skills.

  • Strong ability to build relationships and credibility with business leads, financial institution partners, and regulators through collaborative and independent projects.

  • Experience in managing multifaceted projects.

Preferred Qualifications

Certified Regulatory Compliance Manager (CRCM) designation or similar.

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $135,200 - USD $202,800
Zone B: USD $125,800 - USD $188,600
Zone C: USD $119,000 - USD $178,400
Zone D: USD $108,200 - USD $162,200

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.


We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with,,, or,

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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