Senior Engineering Manager, Franchise Suites

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

Better supporting franchise and multi-entity businesses is a key part of Square’s plans to move upmarket. To solve this need, Square has acquired GoParrot in May 2022, an all-in-one solution that allows franchisors to manage their franchisees with centralized reporting, loyalty and gift card orchestration, and menu management. This now makes up the Franchise Suite organization.  It’s an exciting time to join this organization as we are working to integrate the GoParrot solution more seamlessly into the Square ecosystem and expand our customer base beyond the food and drink industries!

We are looking for a Senior Engineering Manager to lead the Franchise Suite organization, reporting to the Head of Engineering, Product Server.  Join us and help build Square's next generation platform for Food & Drink Franchises. In this role you will lead an organization of 35+ engineers and collaborate with other Engineering peers responsible for hundreds of engineers altogether to deliver a seamless multi-product experience. Additionally, you will work alongside Square's leadership team to support and shape Square's platform-powered ecosystem strategy. Our Engineering leader will be a passionate advocate for Food & Drink businesses, Square's purpose of economic empowerment, and their role in helping to understand and address Seller’s struggles and needs.

Note: Most of the engineering team is located in Eastern Europe (Moldova) and ability to work Eastern Standard Time and manage remote teams will be required. 

Technologies we use:

  • Backend - NodeJS with NestJS and Typescript 
  • Fullstack - React web for dashboard, React native for native mobile app and  Unit testing mocking 
  • Usage of MongoDB, Redis and RabbitMQ


You have:

  • 8+ years relevant software development and systems design experience with hands-on engineering experience on large Backend systems
  • 4+ years of experience as a Software Development Manager managing all levels; 2+ years managing managers 
  • Strong experience working on and operating business critical distributed systems infrastructure before coming into management 
  • Excellent communication skills and ability to manage stakeholders and partner relationships
  • Experience building a team, defining its mission, and executing on its goals
  • A track record of achieving business and product success in a deeply collaborative organization with a significant level of independence and accountability

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $251,600 - USD $377,400
Zone B: USD $251,600 - USD $377,400
Zone C: USD $251,600 - USD $377,400
Zone D: USD $251,600 - USD $377,400

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match 
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.


Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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