It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47 million monthly active customers. We want to redefine the world’s relationship with money to make it more relatable, instantly available, and universally accessible.

Today, Cash App has thousands of employees working globally across office and remote locations, with a culture geared toward innovation, collaboration and impact. We’ve been a distributed team since day one, and many of our roles can be done remotely from the countries where Cash App operates. No matter the location, we tailor our experience to ensure our employees are creative, productive, and happy.

Check out our locations, benefits, and more at cash.app/careers.

We are seeking an experienced Quality Control Analyst to join our Learning & Performance Optimization team.

The successful candidate will be responsible for ensuring that our operations meet quality standards by conducting detailed reviews, monitoring procedures, identifying areas of improvement, and partnering with responsible operations leaders to implement changes where necessary.  This role requires a keen eye for detail, strong analytical skills, and the ability to work collaboratively with cross-functional teams.

Responsibilities

• Conduct risk-based quality control reviews to ensure adherence with established processes and regulatory requirements.

• Monitor and analyze data to identify trends, anomalies, and areas of improvement

• Present findings and recommendations to senior management in both verbal and written form.

• Work collaboratively with cross-functional teams to implement changes and improvements to process documentation, procedures, tools, and agent training.

• Develop and maintain QC documentation and reports.

• Participate in, and/or provide support to, internal and external audits impacting Cash Customer Operations

• Stay up-to-date with industry trends, leading practices, and regulations related to procedures impacting Cash Customer Operations

• Strong analytical and problem-solving skills, with a successful track record of implementing processes that scale

• Excellent communication skills (written, verbal, presentation, and interpersonal), with an ability to build partnerships and establish rapport and credibility at all levels

• Self-motivated/directed

• Experienced working with technical and non-technical team members.

• Ability to work in a collaborative, team-oriented environment

• Proven analytical skills and strategic thinking

• Strong interpersonal skills with ability to communicate effectively at multiple levels of an organization (verbal and written)

• Knowledge of auditing practices and demonstrated proficiency with fundamental quality assurance / quality control principles

Zone A: USD $88,100 - $132,100
Zone B: USD $82,000 - $123,000
Zone C: USD $75,000 - $112,400
Zone D: USD $66,100 - USD $99,100

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information. 

Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match 
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance 
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees) 
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits 

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. 

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.