Chief Risk Officer, Square

  • Full-time

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

We are looking for a Chief Risk Lead to join our team, supporting the Australian Square business unit as it seeks to further mature its enterprise risk and third party risk program. This is a key role overseeing the Australian enterprise risk and third party risk functions and Building Risk Culture within the organization. You will be based in Australia but will have the option to work from home (from anywhere in Australia). You will report directly to the Chief Compliance Officer for Square Australia.


You will:

  • Oversee the Square Australian Enterprise Risk and Third Party Risk Functions.

  • Cultivate and embed a strong enterprise risk management culture across the business and assist first line of defence in the identification, assessment and mitigation of risks related to Square’s payment services.

  • Manage and continually develop the enterprise risk management framework and Third Party Risk Framework, related policies and processes – ensuring they meet regulatory expectations and are tailored to the business – enhancing operational efficiencies.

  • Develop and embed the key risk Indicator framework and other applicable enterprise risk frameworks.

  • Perform analysis of enterprise and third party risk data to identify insights, trends and emerging risks.

  • Ensure risks and business activities undertaken are monitored and assessed on a regular basis aligning with set risk appetites and overall risk exposure.

  • Maintain relevant legal entities’ risk registers.

  • Oversee the Square business unit’s Incident Response Program for Australia; 

  • Ensure clear reporting procedures in place and train all lines of defense on escalation procedures;

  • Monitor the effectiveness of risk management systems including escalation and reporting processes;

  • Oversee all outsourced risk management processes and third-party service provider relationships;

  • Collaborate with internal and external stakeholders for risk effectiveness testing as well as independent audits;

  • Manage local enterprise risk committees and collaboration activities;

  • Create, maintain and manage outputs from Governance Risk and Compliance Tools

  • Advise the relevant board of directors on risk appetite statements and exposure limits and the execution of overall enterprise risk management strategies.

  • Preparation and presentation of quarterly risk reports for the relevant board of directors.

  • Preparation of any mitigation or remediation plans for risks falling outside prescribed risk appetites.

  • Engage with and form an integral part of the Australian leadership team.

  • Maintain a strong relationship with relevant regulators, including management of ongoing notification and reporting requirements.

You have:

  • 10+ years’ experience as a risk professional at a payments company, technology company FinTech, financial services firm and/or professional service firm serving financial institutions or payments or technology clients.

  • Demonstrated ability to directly report to a board of directors / senior leadership.

  • Self-starter with ability to work in a fast-paced environment.

  • Strong communication skills and the ability to present complex information in a simple and clear manner.

  • Experience managing projects and scaling processes with company growth.

  • Ability to collaborate and influence across all levels of the organization.

Additional Information

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, based solely on the core competencies required of the role at hand, and without regard to any legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.


We want you to be well and thrive. Our global benefits package includes:

  • Healthcare coverage
  • Retirement Plans
  • Employee Stock Purchase Program
  • Wellness perks
  • Paid parental leave
  • Paid time off
  • Learning and Development resources

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

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