We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

The mission of the Trust & Safety Team is to keep Square’s buyer and seller community safe from those that would impact their relationship with the Company. The Investigations Coordinator supports Square’s global investigations program by managing pre-employment background investigations and assisting with investigations that fall under the Trust & Safety Team.  

You will:

• Start small and stay scrappy as a member of a team that scales with the needs of the business
• Bring operational excellence to a team that conducts all pre-employment background investigations
• Manage caseload and ensure all requests are scrutinized and handled in strict accordance with applicable local, state, federal and country specific guidelines
• Prepare reports to expedite tracking and reporting of internal and external investigations
• Meet compliance requirements of Square’s strategic business and regulatory partners
• Work with various teams across Square, including Legal and HR
• Maintain quality standards while managing large volumes of time sensitive requests
• Participate in, and lead, training programs as they relate to pre-employment background investigations, compliance, and regulatory needs 
• Stay informed of changes to laws and/or regulations that affect the background check process
• Maintain a superior level of professionalism while acting with the requisite interpersonal sensitivity to deal effectively with those in the background process
• Manage vendor relationships
• Work under the direction of the Protective Services Lead

You have:

• Demonstrated ability to work cross-functionally with internal teams on process improvements
• Ability to remain highly organized when faced with competing priorities
• Ability to communicate effectively with outside entities 
• Excellent communication, speaking and writing, and organizational skills
• A track record of consistently going above and beyond what is expected
• A passion for Square and its customers

Even better:

• BA/BS degree
• You are a self-starter and fast learner that can work independently while using impeccable judgment
• You share a passion for our Seller community and understand our business

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.