We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

The mission of the Trust & Safety Team is to keep Square’s buyer and seller community safe from those that would impact their relationship with the Company. As a Law Enforcement Response Analyst, your goal is to ensure we comply with all Legal and Compliance processes. You will represent Square to law enforcement and assist them in collecting and analyzing data through through legal process.

You will:

• Start small and stay scrappy to build a team that scales with the needs of the business
• Bring operational excellence to a team that handles incoming requests from law enforcement and other entities
• Ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our guidelines
• Engage with law enforcement and coordinate response efforts 
• Clearly respond to process and policy questions from law enforcement, government agencies and internal parties, both in writing and over the phone
• Document and implement policies, procedures, and reporting relating to law enforcement requests
• Work with various teams across Square, including Compliance and Legal
• Support escalations related to the validity of legal process
• Maintain quality standards while managing large volumes of time sensitive requests
• Work to recover loss through a multi-channel approach and case disposition
• Be willing to appear in Court, which may require occasional travel
• Work under the direction of the Protective Services Lead

You have:

• BA/BS degree
• Demonstrated ability to work cross-functionally with internal teams on process improvements
• Ability to remain highly organized when faced with competing priorities
• Ability to communicate effectively with outside entities, to include law enforcement
• Excellent communication, speaking and writing, and organizational skills
• A track record of consistently going above and beyond what is expected
• A passion for Square and its customers

Even better:

• You are a self-starter and fast learner that can work independently while using impeccable judgment
• You share a passion for our Seller community and understand our business

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.