We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Square is seeking a highly seasoned Fraud Risk Manager to join our dynamic risk operations team. In this role, you will provide support for the development, implementation and documentation of innovative fraud prevention strategies by analyzing large sets of transactional data. This position will also work closely with Product Strategy Managers, Data Scientists and Engineers to identify and evaluate fraud risk on card, deposit, and ACH payments. In addition, this role oversees system and analytical tool enhancements in order to maintain productivity and efficiency of risk strategies. Importantly, this role will represent the team as a member of Square’s high impact cross-functional teams that support initiatives for both existing and emerging payment products. This position requires an in-depth understanding of the principles of both account and portfolio level risk management.

You will: 

• Lead a team of 8-10 high performing investigators in a fast- paced environment including performance management, coaching, developing and driving the vision for the team
• Build team; manage recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles
• Identifies risk factors and trends of potentially fraudulent activity utilizing technical data analysis and statistical interpretation
• Develop and implement comprehensive fraud detection strategies and business rules that balance fraud loss, cost of execution, and customer experience
• Leads root cause analysis to identify opportunities to predict, prevent and mitigate risk within processes and performance
• Utilize analytics to optimize existing fraud strategies, in order to reduce false positive rates and increase fraud detection rates
• Extract and analyze data, investigate data integrity, generate metrics and perform data and portfolio analysis
• Generate fraud metrics to show the performance of fraud systems for use in management reporting
• Identify gaps in current systems, policies and strategies and take actions to mitigate emerging fraud risks with guidance from managers
• Build strong relationships with Sales, Support, Product and Dispute teams to gain support of risk management
• Manages multiple projects to enhance and optimize fraud strategy systems and tools
• Recommends enhancements and process improvements based on assessment of fraud systems and processes
• Develops trending reports and key indicators to serve as early warning risk indicators for potentially fraudulent activity
• Partners with internal partners across the company to effect change and promote awareness through the coordination of fraud detection monitoring of system enhancements and statistical trend analysis

You have: 

• MBA or MS degree in Finance, Analytics, or Mathematics
• Or Bachelor’s Degree in Mathematics, Analytics, or Criminology + 4 years work experience
• 5+ years risk management experience with traditional and alternative payment methods..
• Extensive knowledge in card-not-present fraud schemes, its risk prevention methods and detection tools for digital, virtual and physical goods.
• Experience mitigating online fraud, such as account takeover, phishing, online card testing, etc.
• Strong quantitative analytical experience, including background with statistical modeling & analysis
• Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure
• Deep understanding of the online payments landscape across all participants – issuer, merchant, acquirer and network.
• Strong skills in SQL, CRM, and Data analysis tools
• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on a course of action
• Creative, team-focused, and effective problem solve
• Preferred Certifications: CFE or AAP

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.