Fraud Support Representative, Japanese Speaker

  • Full-time

Company Description

We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Job Description

Square creates tools that help sellers of all sizes start, run, and grow their businesses. Square's point-of-sale service offers tools for every part of running a business, from accepting credit cards and tracking inventory, to real-time analytics and invoicing. Square also offers sellers financial and marketing services, including small business financing and customer engagement tools. Square was founded in 2009 and is headquartered in San Francisco, with offices in the United States, Canada, Japan, and Australia.

Square is hiring an Operations Specialist for our Risk team. The Risk team at Square is responsible for knowing our customers, assessing the risk across new products and preventing loss. We work closely with our Product, Growth and Finance teams to ensure a beautiful experience for our customers. Ours is a metrics-driven team; we love to measure and quantify. Successful Risk Operations Specialists quickly become authorities on the fundamentals of our business and help to shape our products and policies.

Problems we work on

  • Underwriting: What qualifies a creditworthy merchant? How do their products and services add value for customers? We place smart bets on great merchants to grow our business and ensure a beautiful payment experience for our merchants and their customers.

  • Fraud: We make quick decisions on millions of dollars. This requires sound judgement, thorough diligence, and passion for detecting bad actors and preventing loss.

  • Machine Learning: We build and refine powerful machine learning models to identify good and bad ‘actors’. These models automate decisions, prioritise our work, and change the behavior of Square’s products in real time.

  • Tools: We work with our engineers to build and refine fantastic tools to gain leverage and scale super-linearly with our rapid growth in volume.

You will:

  • Investigate customers and transactions to prevent loss from fraud and credit risk

  • Collaborate with Risk, Legal, Compliance and Finance to set policies

  • Analyse customer behavior and identify patterns

  • Track and report performance metrics

  • Surface opportunities to improve tools, workflow and customer experience

  • Advise organisations inside Square on risk-related matters

  • Communicate via email and phone with clients

Qualifications

You have:

  • Concise communication over email and in person

  • Rational, independent thinker; steadfast in discussions with possible bad actors

  • Detective-like mentality; simultaneous desire to help customers and obtain the truth

  • Understanding of how Risk decisions impact our customers

  • Concise verbal and written communication

  • A Bachelor's degree or equivalent practical experience

  • Past experience working in anti-fraud operations is strongly preferred

  • Business level Japanese fluency

Even Better

  • Contagious passion for Square’s mission

  • Voracious appetite to learn


Additional Information

Work Environment & Benefits:

  • Accountability and flexibility across a small and fast paced team

  • Subsidised gym membership

  • Daily meal allowance

  • Progressive startup office environment

  • Transportation (Myki) subsidy

  • Competitive salary with significant career growth opportunities

This is a highly collaborative and cross-functional role and this person will need to work across all of Square, both in the Melbourne office and with headquarters in San Francisco, CA.


To be eligible for this position you must have appropriate Australian or New Zealand working rights.

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