Fraud Support Representative, Japanese Speaker
- Full-time
Company Description
We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.
For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.
Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.
Job Description
Square creates tools that help sellers of all sizes start, run, and grow their businesses. Square's point-of-sale service offers tools for every part of running a business, from accepting credit cards and tracking inventory, to real-time analytics and invoicing. Square also offers sellers financial and marketing services, including small business financing and customer engagement tools. Square was founded in 2009 and is headquartered in San Francisco, with offices in the United States, Canada, Japan, and Australia.
Square is hiring an Operations Specialist for our Risk team. The Risk team at Square is responsible for knowing our customers, assessing the risk across new products and preventing loss. We work closely with our Product, Growth and Finance teams to ensure a beautiful experience for our customers. Ours is a metrics-driven team; we love to measure and quantify. Successful Risk Operations Specialists quickly become authorities on the fundamentals of our business and help to shape our products and policies.
Problems we work on
Underwriting: What qualifies a creditworthy merchant? How do their products and services add value for customers? We place smart bets on great merchants to grow our business and ensure a beautiful payment experience for our merchants and their customers.
Fraud: We make quick decisions on millions of dollars. This requires sound judgement, thorough diligence, and passion for detecting bad actors and preventing loss.
Machine Learning: We build and refine powerful machine learning models to identify good and bad ‘actors’. These models automate decisions, prioritise our work, and change the behavior of Square’s products in real time.
Tools: We work with our engineers to build and refine fantastic tools to gain leverage and scale super-linearly with our rapid growth in volume.
You will:
Investigate customers and transactions to prevent loss from fraud and credit risk
Collaborate with Risk, Legal, Compliance and Finance to set policies
Analyse customer behavior and identify patterns
Track and report performance metrics
Surface opportunities to improve tools, workflow and customer experience
Advise organisations inside Square on risk-related matters
Communicate via email and phone with clients
Qualifications
You have:
Concise communication over email and in person
Rational, independent thinker; steadfast in discussions with possible bad actors
Detective-like mentality; simultaneous desire to help customers and obtain the truth
Understanding of how Risk decisions impact our customers
Concise verbal and written communication
A Bachelor's degree or equivalent practical experience
Past experience working in anti-fraud operations is strongly preferred
Business level Japanese fluency
Even Better
Contagious passion for Square’s mission
Voracious appetite to learn
Additional Information
Work Environment & Benefits:
Accountability and flexibility across a small and fast paced team
Subsidised gym membership
Daily meal allowance
Progressive startup office environment
Transportation (Myki) subsidy
Competitive salary with significant career growth opportunities
This is a highly collaborative and cross-functional role and this person will need to work across all of Square, both in the Melbourne office and with headquarters in San Francisco, CA.
To be eligible for this position you must have appropriate Australian or New Zealand working rights.