Square creates tools that help sellers of all sizes start, run, and grow their businesses. Square's point-of-sale service offers tools for every part of running a business, from accepting credit cards and tracking inventory, to real-time analytics and invoicing. Square also offers sellers financial and marketing services, including small business financing and customer engagement tools. Businesses and individuals use Square Cash, an easy way to send and receive money, as well as Caviar, a food delivery service for popular restaurants. Square was founded in 2009 and is headquartered in San Francisco, with offices in the United States, Canada, Japan, and Australia.

Here at Square Australia, we"re focused on building a world-class team that is actively focused on providing Australian businesses with amazing products to help them launch, run and grow. Founded in 2009 and headquartered in San Francisco, Square"s products are available globally in 130 countries with offices in the United States, Canada, Japan and Australia. More information is available at square.com.au.

A Product Specialist acts as a liaison between businesses that use our products and the various product, logistics, support and engineering teams, making it a highly cross-functional role.
This person uses all data and tools available -- quantitative and qualitative -- to highlight the customer experience at every stage of development, helping to drive upstream solutions in the product. This person will collaborate with the product team on the go-to-market roadmap for new features and will work with the various Operations teams to ensure that we are prepared to deliver an excellent customer experience for current and upcoming product and feature launches.
This is an end-to-end product role which requires a passionate person to see the product and feature launches all the way through to implementation and beyond.

You will: 

• Know the product experience in intimate detail, including top customer pain points
• Pull data -- via self-service dashboards and SQL queries -- to highlight important themes in customer feedback to reduce the number of customer inquiries
• Work closely with product teams to drive action and development on a regular cadence to improve the customer experience
• Manage the coordination and logistics/distribution of commercialising the product in market
  
• Work with our customer-facing product teams to scope and prioritise development
• Work collaboratively with Square businesses
• Project-manage product/feature launches from concept through pilots to commercialisation
• Work with the Support team to ensure the on-time arrival of content and Supporter training
• Collaborate with various Teams to advise on operational strategies for upcoming launches
• Log, track and close out any findings/enhancements uncovered via in-market test programs
• Act as the local knowledge owner for specific products and the associated features

This is a highly collaborative and cross-functional role and this person will need to work across all of Square, both in the Melbourne office and with headquarters in San Francisco, CA.
To be eligible for this position you must have appropriate Australian or New Zealand working rights.

You Have: 

• A BA/BS degree required
• 3+ years of work experience
• Solid project- and product-management skills, with demonstrated experience delivering on a deadline
• Experience working within a fast-moving technology company
• Creative problem-solving abilities and a passion for innovation
• Experience working with product managers, engineers, and customers
• Strong analytical and mathematical skills to collect and interpret data to solve problems
  Demonstrated experience using SQL and Excel to pull and derive insights from data
• The ability to effectively influence and communicate cross-functionally
• Superb attention to detail
• A passion for Square, and for ensuring an outstanding customer experience

Even Better:

• Knowledge of logistics and supply chain
• A computer science or product development background
• Experience using JIRA project management Software (Atlassian)
• Knowledge of Tableau

Work Environment & Benefits:

Accountability and flexibility across a small and fast paced team

Subsidised gym membership

Daily meal allowance

Progressive startup office environment

Transportation (Myki) subsidy

Competitive salary with significant career growth opportunities

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.