We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Professional Services Associates own the final stages of the sales funnel, working with merchants to drive the deal through to close and accelerate the onboarding process. PSAs leverage deep product and industry knowledge to project-manage the onboarding stage of the sales process. This is a customer-facing role that involves a combination of remote and onsite merchant interactions.

A successful PSM will: (1) provide an incredible onboarding experience for Sellers (2) accelerate the sales cycle by specializing onboarding and training; (3) develop new efficiencies to shorten onboarding sales stage.

Responsibilities:

• Be the directly responsible individual (DRI) for driving deals through to close for deals ranging from $100k through $5M+ needing onboarding assistance
• Execute against the onboarding process and training curriculum to hold merchants accountable to a go-live timeline
• Solve problems on the fly -- be flexible
• Track all merchant interaction in Salesforce

Your typical day will include:

• Remote merchant work: phone consults, advising on hardware/software/operations, staff training, menu building, account optimization
• Occasional onsite merchant work, including but not limited to hardware install and training
• Data Entry: Configuring customer account, optimizing menu setup, and other data entry tasks involved in getting a merchant on-boarded

Requirements:

• BA/BS degree and at least 1-2 years experience in a customer facing role
• Infectiously positive attitude
• Excellent time management, written & verbal communication skills
• Candidate must have proven ability to learn quickly as new products are released
• Previous Project Management experience a plus

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.