Caviar is changing the way businesses and consumers order food from restaurants. We believe that everyone should have access to the best eateries in their city without any hassles. 

We believe in an environment that allows you to be creative and go beyond the call of duty. We're looking for exceptionally talented individuals who want to learn and grow with the company. Each and every day counts; you'll make a direct impact on the business starting from day 1.

The Fleet Growth Associate will be responsible for onboarding couriers for Bay Area Markets. This individual will use order volume and other internal metrics to predict how many couriers we need to onboard each week to keep up with our growth, but maximize courier pay. In addition, this person will track conversion rates for couriers progressing through the funnel and make measureable improvements to the onboarding process. You’re the advocate for Caviar’s couriers, and they should feel that when they leave you’re onboarding session.

You will:

• Work closely with Bay Area General Manager to predict demand and plan accordingly.
• Run onboarding sessions to maintain a courier fleet that is large enough to fulfill all incoming orders. The occasional weekend onboarding session might be necessary depending on demand.
• Consistently maintain and track pipeline activity metrics to share with the broader team.
• Recommend creative and results-oriented ideas to impact the pipeline.
• Facilitate, document, and improve the onboarding process.
• Work cross functionally with engineering, product, and national teams to create the best experience for our couriers.
• Analyze current retention rates, courier turnout from previous weeks, and other trends and strategize ways to improve retention and productivity.

You have:

• 0-3 years of work experience, preferably with some start-up experience.
• A Bachelor's degree in Business, Marketing, or other related area (preferred).
• Experience with improving processes and optimizing for experience.
• Ability to sell Caviar’s vision and opportunity to couriers.
• Great customer service and communication skills.
• A record of setting big goals and doing what it takes to exceed expectations.
• A mind geared towards data-driven decision-making and a focus on process and efficiency.
• The ability to develop unique ideas and think creatively. We’re not matching our competitor’s roadmaps, we’re creating the roadmap that everyone else wants to match.
• Hustle: Caviar moves fast and runs lean. It’s a marathon at sprint pace. You're a people person who can talk to anyone. Flexible and fearless, you’re also excited to help build something awesome and share it with the world.
• A high energy level and contagious enthusiasm.
• Natural curiosity. You love learning how things work and you’re always looking for ways to innovate. You enjoy testing different strategies and tracking the results.
• Emotional intelligence that allows you to connect with all kinds of people.
• The confidence and awareness to deliver difficult news. We want to maintain a high quality courier fleet , so it’s your job to decide which applicants will be the face of Caviar’s brand.
• A passion for what you do.

Even better:

• Basic level of SQL knowledge
• Experience owning and running an onboarding program

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Ordinance.