Manager, Inside Sales & Account Management

  • Full-time

Company Description

We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

Job Description

The Square Business Services team works with the largest Square merchants to grow their business using the power of Square. This team of account managers partners with product and marketing teams to deeply understand the needs of of our merchants and then meet their needs via Square solutions.

We are looking to hire a Manager for our Account Management team that has experience leading teams. You will be responsible to build your team into a high performing team that leads to success for our merchants and for Square.

You will:

  • Directly manage a team of 7-8 account managers
  • Create a high performing account management team via hiring, training and coaching
  • Motivate your team to exceed targets (financial, customer satisfaction, operational)
  • Engage directly with strategic merchants in your portfolio. Ensure that we are taking steps to grow their business and provide good service
  • Work cross-functionality to identify biggest opportunities for improvement and drive execution reading to real business results
  • Work with rest of the team to refine processes and engagement model to improve results
  • Engage with product teams to be the customer voice to drive product improvements

Qualifications

You have:
  • 4+ years of experience in a sales role
  • 1-2 years of people management experience in a high volume, transactional environment
  • Experience in rapidly hiring and training new account managers
  • Experience in a fast pace technology company, start-up experience a plus
  • Excellent interpersonal, leadership, organizational, and communication skills
  • A hungry, infectious personality: we’re looking for someone determined and able to win
  • Passion for Square and new technologies
  • Related Bachelor’s degree

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. 

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