Credit Risk Manager

  • Full-time
  • Current Square Employee?: Apply via go/jobs with your Square email.

Company Description

We believe everyone should be able to participate and thrive in the economy. So we’re building tools that make commerce easier and more accessible to all. We started with a little white credit card reader but haven’t stopped there. Our new reader helps our sellers accept chip cards and NFC payments, and our Cash app lets people pay each other back instantly. We’re empowering the independent electrician to send invoices, setting up the favorite food truck with a delivery option, helping the ice cream shop pay its employees, and giving the burgeoning coffee chain capital for a second, third, and fourth location. Let’s shorten the distance between having an idea and making a living from it. And make it easier for customers to shop and pay at their favorite businesses. We’re here to help sellers of all sizes start, run, and grow their business—and helping them grow their business is good business for everyone.

Job Description

Square is eager to hire a Credit Risk Manager to join our dynamic Risk Operations team. In this role, you will provide support for the development and maintenance of credit risk and operational strategies to solve for credit risk management for our client base. This position requires an in-depth understanding of the principles of both account and portfolio level risk management; because the strategies being developed are in their nascent stages, the ability to structure problems and execute on solutions quickly is expected!

You will:

  • Lead a team of 4 high performing credit specialists in a rapidly changing environment including performance management and career development; mentor and coach credit specialists to ensure the work products are of the highest quality

  • Generate and maintain team reporting metrics to show the performance / operational effectiveness of credit risk underwriting and monitoring efforts for use in management reporting

  • Maintain, develop, and optimize credit risk rules and eligibility workflows to maximize the efforts of the credit specialist team; utilize analytics to optimize existing credit risk monitoring strategies in order to reduce false positive rates and increase credit risk detection rates

  • Establish and maintain credit risk decision matrices and policies by taking traditional methodologies and crafting them to Square's unique customer base in a manner which balances credit loss, cost of execution, and customer experience

  • Lead periodic reviews of existing clients to ensure credit worthiness is maintained while evaluating the review process itself to ensure we exceed industry standards

  • Lead root cause analysis for large loss events to identify further opportunities to predict, prevent, and mitigate credit risk; drive strategic changes to credit models through data driven analysis

  • Provide vendor management support; boldly research and identify new opportunities to improve data sources

  • Build strong partnerships with Fraud, Disputes, Risk Data Science/Engineering, Sales, Support, Compliance, and Product teams to effect change, gain support of risk credit management strategies, communicate relevant channel-level risks, and ensure escalation procedures are clearly understood

  • Conduct routine analysis of trends within the industry to use as a benchmark for improving workflows and decision rubrics

  • Create and maintain all outbound client communication materials to ensure our clients have an amazing experience

  • Maintain team; lead recruiting efforts and partner with Talent Team to bring in top quality candidates to fill critical roles

Qualifications

Qualifications

You have:

  • 6-8 years of risk management experience with traditional or alternative payment methods or in designing credit risk strategies

  • 3+ years leading small to mid-sized teams

  • 3+ years implementing strategies in a high-technology environment

  • Ability to analyze large transactional datasets, interpret ambiguous situations, and make decisions under pressure

  • Understanding of the online payments landscape across all participants - issuer, merchant, acquirer, and network

  • Creative, team-focused, and an effective problem-solver

  • Familiarity with cash flow models and financial analysis

  • Advanced skills in Excel functions

  • Able to succinctly communicate key findings to Senior Management team

  • Ability to work in fast-paced environment and meet deadlines without sacrificing quality

  • Ability to work with cross-functional teams and influence change to remove barriers that affect performance

  • Preferred Industry Certifications: MBA

Additional Information

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

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