Salesforce Operations Analyst, Seller Growth
- Full-time
Company Description
We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.
For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.
Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.
Job Description
At Square, our mission is to make commerce easy. Our Seller Growth Operations Team builds the strategy, infrastructure, processes, and tools to help us scale rapidly to reach ambitious targets. We are smart, scrappy, fun, and committed to making our Seller Growth team successful.
As a Seller Growth Operational Analyst, you will work cross-functionally to increase the productivity and impact of the Seller Growth team through a combination of analyses, process improvement and tools configuration and development. A large focus of this role will be streamlining process and driving insights via our Salesforce instance so strong working knowledge and passion for configuring and using Salesforce is required.
You will:
Own the Seller Growth team metrics, reporting, and dashboards we use to run the business
Support ongoing configuration and administration of our Salesforce platform used by our Account Management team
Partner with various business and technical partners to design, develop and test Salesforce tool enhancements
Work with internal business and technical partners across the company to design creative tools and solutions to improve operations of the Seller Growth team
Develop & deliver performance analysis and program recommendations for senior executives
Create and productize analytics required to drive improvements in our business
Support ongoing analysis of business performance required to inform executive decisions on a daily basis
Qualifications
You have:
Bachelor degree required, with major in analytical or technical field strongly preferred
2+ years of analytical experience, ideally in sales operations, revenue operations, business operations, or consulting
1-2 years experience in Salesforce administration, configuration, test, and development. Experience with Apex triggers, Soql queries, Visualforce and/or Service Cloud a strong plus
Tools development experience with Python, Ruby, etc. a strong plus
Familiarity with Microsoft Excel, complex analyses, and models
Quantitative analysis and logical reasoning; experience using database (SQL) and visualization tools (e.g. Tableau) for analysis
Creative problem-solving skills and a can-do attitude to overcome any obstacle and get things done
Works collaboratively across functions including product, marketing, analytics, engineering, etc.
Excellent written and verbal communication skills, able to influence others effectively
Ability to succeed in a collaborative, start-up environment
- Previous roles in a high growth, tech environment desired
Additional Information
At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.