We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

The Fraud Analyst position relies on sound judgment to plan and accomplish goals, and will work under very limited supervision. Individual problem-solving and analytical skills are used to authenticate customers, review complex transactions, and buyers (purchasers). Decisions are expected to be made in real-time, using complex data sets, and are expected to be high caliber.

The Fraud Analyst will be required to engage in ongoing written and verbal communication with management, risk analysts, risk engineers, and other company associates on a regular basis in order to meet objectives and loss targets. They may also be required to contact customers by phone and email for the purpose of investigating.

You will:

• Develop and implement fraud/risk rules and strategies to improve fraud detection accuracy

• Analyze large data sets and perform ad-hoc analysis to identify fraud trends, take action to stop fraud activity, enhance fraud rules, and improve automation

• Use SQL to write queries and perform deep dive analyses to uncover drivers of loss at Square

• Manage and develop fraud policies and processes to identify and minimize fraud

• Monitor and validate the fraud rule performance to ensure optimal results

• Work with modelers to evaluate and improve model performance by identifying data gaps or new variables

• Identify and build fraud metrics for KPIs, reports, and dashboards to monitor and benchmark performance

• Collaborate closely with and provide internal partners with business requirements that would improve risk tools and detection of emerging fraud trends

• Identify, communicate, and escalate fraud activity to internal and external stakeholders

You have:

• Bachelor’s Degree in related field + 4 years relevant work experience

• Working knowledge of payments industry and an understanding of credit card fraud in both card present and card not present environments

• Excellent written and verbal communication skills

• Flexibility to work various shifts, including working one weekend day, holidays or alternative start-end times

• Experience with SQL, Google docs, and third party CRM tools

• Experience with providing a high level of customer service

• High caliber analytical skills, including the ability to recognize complex patterns, as demonstrated through real-world application

• Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and/or financial losses

• Demonstrated ability to analyze problems logically to resolution

• Demonstrated positive, results oriented attitude.

• Team player capable of learning and sharing knowledge in global team environment

• Preferred: CFE

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.