We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

The Retail Operations Associate will manage the strategy, execution, and analysis behind Square’s evolving retail supply-chain. This individual will execute retail operations for Square products in both domestic and international markets. In addition to owning the day-to-day operations, the Retail Operations Associate will also be expected to identify and drive ongoing process improvements across all areas of focus.

The successful candidate will possess a passion for innovative analysis, scalable systems, and the wherewithal to develop findings and recommendations that transcend the numbers. Ideally, this person will have worked at a top tier operational consultancy, a Fortune 1000 eCommerce Retailer, or acted in a similar capacity at another firm, and will feel comfortable interacting with senior management on a regular basis.

Responsibilities:

• Manage day-to-day partnership and operations with supply-chain teams and downstream customers (Distributors, Retailers, etc).

• Oversee processing of customer orders, with a focus on implementing scalable tools for growth.

• Identify, measure, and document existing processes and operational improvement opportunities within channel.

• Manage order and invoice processes and collaborate with the Finance team to identify and establish process improvements.

• Perform support functions related to new and existing orders.

• Interact daily with warehouse and fulfillment teams to ensure smooth and accurate shipment of customer orders.

• Collaborate with stakeholders across global Square offices, ensuring projects and partnerships are executed correctly and on time.

• Support retail partner managers to operationalize new programs & merchandising campaigns.

• Work closely with supply and demand planners to ensure customer needs and requirements are consistently met.

• Manage in-stock rates and sales with major retail partners, either through direct management of retail relationship or through distributor partners.

Desired Skills & Experience:

• Passion for operations management and supply chain

• Background in an analytical discipline such as engineering, operations research, or economics

• Expert quantitative analysis and logical reasoning; experience using databases for analysis is a plus

• Creativity in developing actionable analysis and recommendations

• Experience with major ERP systems

• 5-6 years of work experience in consulting, finance, or product management is desired

• Nice to have: proficiency in database systems, experience with warehousing operations, retail experience

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.