We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

The Program Manager, Operations will help delight our customers by leading the back-office functions required to ensure Square Payroll meets compliance requirements as well as scaling the operation’s team.

We are looking for an experienced operations professional who can also play a generalist role on our team taking responsibility in all aspects of delivering our product’s value to customers. First and foremost, the ideal candidate is a “do-er” who takes delight in organization and ensuring that we’re delivering accurate tax payments and filings to our customers as well as to the proper agencies. They have a keen attention to detail, strong critical thinking skills and knows how to scale and grow an operations team by automating key processes and increasing efficiency.

You will:

• Ensure customer tax payments and filings are made seamlessly, accurately and on-time

• Design, implement and document procedures that are control focused, auditable and scalable in an evolving payroll operations environment

• Identify, document, and solve operational problems arising as a result of product bugs and limitations or customer error

• Design and implement new features and internal tools that will drive a scalable operations strategy through automation

• Train and mentor team members to pass on your deep industry knowledge of operations

• Collaborate with product editors, designers and engineers to create the best end-to-end product experience for our customers

You have:

• Background in Product Management or Operations at a tech company

• Critical thinking, strong decision making abilities and familiarity in scaling an operations team

• Comfort operating in a fast-paced, innovative and ever-changing dynamic environment

• Excellent written and verbal communication skills & strong attention to detail

• Passion for building tools and ensuring our customers have the best experience

• Fast learner who will be able to become a subject matter expert in payroll in a short time

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.