We started with a simple idea—that everyone should be able to accept credit cards—and we’ve been rethinking buying and selling ever since.

For sellers, we’re creating one cohesive service to run your entire business, from a register in your pocket to analytics on your laptop. For buyers, we’re making it faster to order from the businesses you love and more fun to pay your friends back.

Buying and selling sound like simple things—and they should be. Somewhere along the way, they got complicated. We’re working hard to make commerce easy for everyone.

The Disputes team at Square is responsible for providing guidance during the dispute resolution process, building trust in payments and resolving merchant and customer discrepancies. As a member of our team, you will work closely with our Support, Finance, Legal, and Product teams to ensure a beautiful experience for our customers specifically during the chargeback process.

You will:

• Serve as a customer-facing representative for the Square experience
  
• Communicate with customers via CRM tool, email and phone
• Monitor, evaluate, and respond to cardholder disputes
• Research and compile evidence to validate transactions
• Maintain and report portfolio performance
• Resolve complex issues both autonomously and in a team environment
• Collaborate on group projects and discussions

You have:

• BA/BS degree or equivalent practical experience
• Strong communication skills, both verbal and written – previous experience with fraud, risk, or payment dispute processing a plus
• Extraordinary work ethic
• Analytical skills and keen attention to detail
• Ability to quickly grasp concepts and ideas and thrive in an energizing environment
• Passion for Square and strong interest in technology / knowledge of the industry

Even better:

• Spanish fluency a plus

At Square, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.