Engineer, IT Technical Support, EUS Executive Support
- Full-time
- Business Segment: Group Functions
Company Description
Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job Description
The primary responsibility of the IT Technical Support Engineer is to manage incidents to a satisfactory resolution. The work is predominantly in the areas of operating systems, subsystems and products operating on these systems. The individual is the first and second level technical support to the customers.
Qualifications
- Diploma in Information Technology
- ITL Foundation Certification as well as A+,N+, MCDST, MCITP and other Microsoft Certifications
- 3-4 Year's solid experience in advanced support role within large or medium size organisations
- 3-4 Year's Active Directory Account management experience
- 3-4 Year's Service Desk experience within large or medium size organisations
Additional Information
Behavioral Competencies:
- Exploring Possibilities
- Adopting Practical Approaches
- Establishing Rapport
- Generating Ideas
- Meeting Timescales
Technical Competencies:
- Database Administration
- Documenting
- Quality Assurance
- Technology Orientation