Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To monitor and evaluate customer interactions through any channel or medium within the relevant Contact Centre for adherence to the Risk Execution frameworks. To gather all monitored information and compile into logical reports and provide analysed feedback to relevant stakeholders with the view to provide trends and insight on how to improve quality and proactively mitigate risks in their environment.

•    Completed Matric
•    RE (Regulatory Examination)
•    NQF Level 5 - Higher Certificates  
•    FAIS Compliant 

Experience
•    5 years’ experience in Sales Call centre experience
•    Product Knowledge: Personal Lines: (Car and Home Insurance) 
•    General Insurance knowledge (Short-Term Insurance)
•    2 years’ experience in Quality Assurance 
•    2 years supervisory experience 

Behavioural Competencies

• Articulating Information
• Checking Things
• Developing Expertise
• Following Procedures
• Interacting with People

Technical Competencies

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge