Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To implement, enable, scale, entrench, engage and commercialise the Affluent and HNW client value propositions and life journeys in country in collaboration with other Segments, Client Solutions, Digital and eCommerce, Engineering and country stakeholders through the client engagement platforms.

Bachelor of Commerce in Accounting, Economic, Business Administration, Finance, mathematics or related

Experience:

10 years: Experience in the design and delivery of client propositions across client segments. Relationship management and digital proposition experience dealing specifically with high-net-worth clients (e.g., tax, trusts, investments, deal structuring, etc.). Experience in leading, integrating and delivering solutions through multi-disciplinary teams. Understanding of digital, open banking and platform integration into the segment.

Key Responsibilities:

• Inspires the team to deliver on the shared purpose and instilling a culture which enables the Group to evolve into a client led platform organisation.
• Ensures that the design and development of Affluent Clients value propositions enables the acquisition and retention of clients in alignment with the Bank’s objectives.
• Accountable for the achievement of Affluent Clients’ financial and non-financial metrics (e.g. client attrition, profit growth and return on investment, etc.) in line with CHNW (Group and country) requirements.
• Drives multi-product client experiences to address life events, distributed through client engagement platforms.
• Ensures successful retention of existing customers to strengthen and expand relationships by intimately understanding the customer, servicing the customer’s personal financial needs and focusing on the execution of the customer plan through product and service providers.

Behavioural Competencies:

• Developing Strategies
• Producing Output
• Showing Composure
• Understanding People
• Valuing Individuals

Technical Competencies:

• Customer Understanding (Business Banking)
• Financial Acumen
• Product and Services Knowledge
• Risk/ Reward Thinking
• Strategy Definition