Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage and lead staff and serve as a subject matter expert in the capabilities of Specialised Recoveries to ensure the effective and efficient rehabilitation, collections, and recovery of outstanding amounts in the non-performing and written-off legal portfolios. To continuously develop and sustain a comprehensive Specialised Recoveries operating model that defines best-practice, vendor management processes, structures, and process measures.

• Bachelor of Law Degree

Experience: 

• 4 years' experience in legal & collections experience with a sound knowledge of how the Law relates to the principles of financial credit risk management procedures.
• Exposure to Banking/Financial institution related legal & collections matters.

Key Responsibilities:

• Implement and manage the required strategies and effective tactical plans to maximise collections on recalcitrant debtors through instituting legal and collections actions in the most efficient manner to reduce the monthly impairment charges.
• Drive the implementation of robust repossession, storage and disposal controls to facilitate the securing and realisation of the Bank's assets.
• Develop and maintain robust relationships through regular and honest engagements (such as meetings and or workshops) with relevant stakeholders (Head Office Credit Capabilities Deployment team, the Legal fraternity and society of Debt Collections Agencies, established and new vendors and suppliers of services to the PBB Credit environment) enabling an effective Specialised Recoveries operating model.
• Apply knowledge, experience and sound judgement in formulating solutions to rehabilitate through the application of various collection tactics, or via the institution of legal proceedings.
• Provide expert advice (as and when required) regarding the legal, collections and recoveries processes, by networking and benchmarking with the relevant stakeholders; conducting research; and staying abreast of new developments or amendments, to internal stakeholders and external service providers in order to manage expectations regarding performance outcomes and trends in the portfolios.

Behavioural Competencies:

• Interacting with People
• Interpreting Data
• Making Decisions
• Resolving Conflict
• Team Working

Technical Competencies:

• Contact Centre Customer Relationship Management
• Managerial Budgeting
• Performance Management
• Product and Services Knowledge
• Risk Management