Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To oversee a team of Universal Bankers for a Point/s of Representation (POR/s) within client experience, product and laid down requirements to drive sales and service objectives.

Minimum Qualifications:

• NQF Level 5 (FAIS aligned) or higher in Banking, Finance, or related field

Experience Required:

• 3-5 years of front line experience in serving customers to meet sales and service objectives
• Demonstrated expertise in Client Coverage and Personal Banking
• Proven track record of team leadership and performance management
• In-depth knowledge of other departments and their functions within a branch
• Experience in risk management and compliance within the banking sector

Key Skills:

• Exceptional interpersonal and communication skills
• Strong analytical and problem-solving abilities
• Excellent organisational and time management skills
• Ability to coach and develop team members
• Proficiency in data analysis and performance metrics interpretation

Behavioural Competencies:

• Adopting Practical Approaches
• Articulating Information
• Challenging Ideas
• Convincing People
• Exploring Possibilities

Technical Competencies:

• Application & Submission Verification (Consumer Banking)
• Banking Process & Procedures
• Client Acceptance & Review
• Customer Understanding & Product Knowledge (Consumer Banking)
• Processing