Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To manage the end to end value propositioning of Buildings claims by adhering to the standing procedures and audit requirements. To provide exceptional customer Service, whilst maintaining an acceptable loss ratio and achieving budgeted average cost of claims.

To effectively and timeously deal with all building claims, ensure that all received correspondence is actioned, estimates are revised accordingly, payments are effected, recoveries are effected and the customers are proactively and consistently kept informed. Maintaining an effective diary system to ensure that matters are attended to within agreed or stipulated timeframes, thus enabling effective customer service delivery. With little direct supervision, liaise and interact with customers and other stakeholders.

Type of Qualification: Diploma
Field of Study: NQF5 Short Term Insurance

Experience Required
Insurance
3-5 years solid technical understanding of Building policy wordings and claims.
Technical background on Building claims to effectively capture and manage complex and high quantum claims while proactively and constantly providing updates to customers as well as to validate and settle valid claims within mandate, appoint service providers and assessors where needed. Manage post claim authorisation administration according to the business requirements.

Behavioural Competencies:

• Articulating Information and Interpreting Data
• Developing Expertise
• Following Procedures
• Meeting Timescales
• Providing Insights
• Taking Action
• Upholding Standards

Technical Competencies:

• Client Knowledge
• Client Retention
• Client Servicing
• Client Value Propositions
• Insurance Principles
• Insurance Products & Services
• Risk Identification