If you are interested in joining a company that is committed to exceeding customer expectations in every way, consider joining the West Coast's premier distributor of industrial supplies, Stellar Industrial Supply.  

We serve small, medium and large manufacturers; Federal, State and local municipalities; and commercial construction companies in Washington, Oregon, California, Alaska, Idaho, and Montana.  We provide unparalleled service to our customers, suppliers, and employees.  

We are seeking a dynamic customer service representative to deliver exceptional customer service to our customers in our Portland, OR branch.  Industrial supply experience is highly desired but not required.  If you have the aptitude to learn about our product and processes then we want to hear from you.

It is the responsibility of an customer service representative person to work as a responsible member of their branch team, to maximize sales and gross margin potential for the company, while observing the principals stated in Stellar's Mission Statement and Vision:

Ideal Customer <-> Supplier Partnerships

Major responsibilities and expectations:

1) Proficiently and efficiently handle the main inside sales functions to meet or exceed customer expectations:

a) Immediately address the customer, whether a call in customer or walk in customer and adeptly handle more than one customer at a time, when necessary

b) Return calls and quotes as soon as possible

c) Accurately enter quotes and orders using the P21 processes

d) Expedite all open quotes and sales orders with urgency and accuracy

e) Communicate quickly and accurately with customers with regards to quotes, orders or any other aspects of their account business

f) Generate add on sales where appropriate, recognizing sales opportunities as you increase customer and product knowledge

g) Communicate with vendors directly when necessary, accurately record vendor commitments on price and delivery in P21

h) Communicate with Stellar Product Managers as needed to meet customer requirements

i) Engage in continual learning of Stellar products, processes and systems (P21)

Core competencies:

2) Conduct yourself as a responsible Stellar employee and co-worker:

a) Understand Stellar's mission and vision

b) Display a consistent positive, can-do attitude at all times

c) Work as part of your team, supporting others in your department to meet our branch and company goals

d) Willingly help others in the company when called upon e) Maintain personal responsibility for your actions

f) Maintain constant and clear communication with your manager on impediments to progress or suggestions for improvement opportunities

g) Always work with honesty and forthrightness

• 2-3 years experience in an inside sales/customer service position preferred
• Experience in industrial supply setting is desirable
• Excellent computer skills, including MS Office products
• Excellent phone and data entry skills
• Outstanding multitasking and organization skills
• Works effectively in a team environment
• Creative problem solving
• Basic understanding of Lean concepts and 5S strategies highly desired

At Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including medical, dental, disability, and 401k.

All interested applicants must complete our Culture Index™ survey.

Please complete the survey at the following URL:

https://ciims.cindexinc.com/job/469606

You’ll need to create a user ID and password.  Please select Customer Service - Portland

Thank you for considering Stellar Industrial Supply as an employer