If you are interested in joing a company that is committed to exceeding customer expectations in every way, consider joining the Pacific Northwest's premier distributor of industrial supplies, Stellar Industrial Supply.  

We serve small, medium and large manufacturers; Federal, State and local municipalities; and commercial construction companies in Washington, Oregon, California, Idaho, Montana, Alaska and beyond.  We provide unparalleled service to our customers, suppliers, and employees.  

We are looking to hire a Customer Service Representative for branch in Eugen, OR.  

It is the responsibility of a Customer Service Representative to work as a responsible member of their branch team, to maximize sales and gross margin potential for the company, while observing the principals stated in Stellar's  Mission Statement and Vision.

Major responsibilities and expectations:

1)   Proficiently and efficiently handle the main inside sales functions to meet or exceed customer expectations:

a)   Immediately address the customer, whether a call in customer or walk in customer and adeptly handle more than one customer at a time, when necessary

b)   Return calls and quotes as soon as possible

c)   Accurately enter quotes and orders using the P21 processes

d)   Expedite all open quotes and sales orders with urgency and accuracy

e)   Communicate quickly and accurately with customers with regards to quotes, orders or any other aspects of their account business

f)    Generate add on sales where appropriate, recognizing sales opportunities as you increase

customer and product knowledge

g)   Communicate with vendors directly when necessary, accurately record vendor commitments on price and delivery in P21

h)   Communicate with Stellar Product Managers as needed to meet customer requirements

i)      Engage in continual learning of Stellar products, processes and systems (P21)

Core competencies:

(1) Listening

(2)  Attention to detail

(3)  Problem solving

2)   Conduct yourself  as a responsible Stellar employee  and co-worker:

a)   Understand Stellar's mission and vision

b)   Display a consistent positive, can-do attitude at all times

c)   Work as part of your team, supporting others in your department to meet our branch and company goals

d)   Willingly help others in the company when called upon

e)   Maintain personal responsibility for your actions

f)     Maintain constant and clear communication with your manager on impediments to progress or suggestions for improvement opportunities

g)   Always work with honesty and forthrightness

Core competencies:

(1)  Accountability and dependability

(2) Teamwork

(3) Ethics & integrity

(4)  Customer focus

(5)  Relationship building

3)    Support Branch functions through accuracy and efficiency in the warehouse:

a)   Perform a variety of tasks including order filing, material handling, receiving goods and monthly cycle counts

b)   Verify completeness of units against bills of lading, invoices, and other containers

c)   Stock product in assigned locations

d)   Operate fork lifts, pallet jacks, and other equipment to move shipments in our out or around

e)   5S standards: process associated with sort, straighten, scrub, systemize, and standardize a work area

Qualifications include, but are not limited to:

• 2 years of inside sales experience preferred
• Knowledge of cutting tools is highly desired
• Excellent communication skills
• Organizational and data entry skills
• Ability to multi-task
• Must be able to stand/walk the warehouse for long periods of time
• Must be able to sit and operatte a computer for long periods of time
• Must be able to lift 25lbs frequently; and 50lbs occasionally

All interested applicants must complete our Culture Index™ survey.

Please complete the survey at the following URL:

https://ciims.cindexinc.com/job/469606

You’ll need to create a user ID and password.  Please select Eugene Customer Service 

Thank you for considering Stellar Industrial Supply as an employer