Customer Service Enthusiast

  • San Diego, CA
  • Part-time

Company Description

Store 400 Inc. is a multi-center owner and operator within the world class UPS Store franchise network. Beginning with a single store in the UTC area in 2003, our company has now expanded to incorporate five additional centers with plans for continued growth in the immediate future. With the help of our dedicated staff and a one of a kind vision we plan to not only have the best network of centers within Southern California, but in the entire nation. Our business motto is #1 and seriously fun; it reflects our strong work ethic along with our ability to enjoy ourselves along the way. If our organization's culture sounds like one that you can align yourself with we encourage you to read further and reply to our job posting.

Job Description

Join The UPS Store’s #1 Team!

Tired of being covered in grease at your restaurant job?  Had enough with of working nights?  Ready to get out of that stuffy office or dirty warehouse?  Fed up with co-workers who just don’t care?  

Join the number one UPS Store team in Southern California as we conquer the customer service world!  We’re a team of hard-working, fun loving professionals who get the job done right.  But we also enjoy joking around to make things fun for both ourselves and our customers.  We spend our days making customers happy and we’ve got the skills, tools, and attitude to make that happen!  

But don’t apply for this job if spreading happiness far and wide isn’t your cup of tea.  If you hate fun people, don’t like chatting with customers, are the last person to jump up to help your grandmother cross the street, or prefer staring off in to space instead of getting stuff done, then The UPS Store’s #1 team isn’t for you.  Please apply with team #2 instead.  I’ve heard you can be late to work there and they don’t care.

At the UPS Store, you work day shifts in a clean, pleasant office environment.  No night shifts, Sundays, or unpleasant work conditions!  

 

We offer competitive pay starting at an average of over $10 per hour including bonuses and commissions after your initial period.  

If you’re a reliable, hardworking person who follows Monty Python’s advice and always look on the bright side of life, then you need to apply.  Now!

 

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The Center Associate is responsible to deliver world-class customer service to all retail customers.  He/She receives and processes packages for courier shipment, operates copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices.  The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options.  The Associate exhibits confidence by knowing best practices as related to the industry. 

 

The following is a representative list of the duties and responsibilities associated with this position: 

 

— Deliver outstanding customer service to walk-in customers and telephone inquiries.

— Continuously practice good listening skills with customers and UPS Store team members, and leadership.

— Take ownership of the customer’s shipping problem and offer viable solutions.

— Take action to learn all product and service offerings, alternative solutions, and industry trends.

— Operate all equipment, software, and devices in an expert fashion and be willing to teach others.

— Maintain a clean and safe working environment.

Qualifications

The ideal Center Associate candidate will have retail sales experience, strong computer and internet skills, able to lift 40 pounds, a friendly and genuinely helpful demeanor, a professional appearance, and will be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.  

Additional Information

All your information will be kept confidential according to EEO guidelines.