QA Leader

  • Full-time

Company Description

Straight Forward is a Wisconsin based call center with locations in Sauk City, Eau Claire, Rice Lake, Brodhead and Menomonie, WI. Straight Forward provides call center solutions for a variety of clients primarily in the Cable industry.

Job Description

LEADERSHIP OPPORTUNITY

Straight Forward currently has QA Leader positions available in our Whitewater office. The primary responsibility of this position will be to analyze calls to help identify our advisors strengths and opportunities. Previous call center or management experience is not required but is definitely a plus!


Successful candidates must also:

• The ability to quickly learn and apply project requirements, client expectations, and company standards 

• Work well independently and with minimal supervision

• Be able to pay close attention to detail without sacrificing efficiency

• Have a thorough working knowledge of Microsoft Office products, in particular, Word, Excel and Outlook

• Be willing to work flexible shifts which may include nights and weekends 


If you believe you meet the above qualifications and would be a great fit for one of the open QA leadership positions. Apply online at Straightforward.cc/careers. 

Additional Information

All your information will be kept confidential according to EEO guidelines.