Straight Forward is a Wisconsin based, direct-hire call center with locations in Sauk City, Eau Claire, Rice Lake, Menomonie, and Whitewater, WI. Straight Forward provides call center solutions for a variety of clients primarily in the cable, internet and satellite radio industries.

Responsibilities:

• Make a variety of outbound calls as well as receive inbound calls to provide sales and customer services to a variety of clients. Process reservation requests, current customer upgrades to include changes, contract extensions, upselling and cancellations. Identify customer needs and determine appropriate actions. Verify rates, accommodations, upgrades and explain special circumstances and policies to callers and customers. 
• Accommodate and document special requests. Answer questions about products and property facilities/services. Follow sales techniques to maximize revenue while maintaining a professional demeanor. Input and access data in various billing systems as well as follow proper escalation procedures when addressing customer concerns.
• Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of customers and coworkers. Comply with quality assurance expectations and standards.
• Speak with customers using clear and professional language; answer telephones and make outgoing calls using appropriate etiquette.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees and managers.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
• We are a PCI certified company and demand the utmost security and respect from our employees.

Please apply online at www.straightforward.cc/careers or in person at 3120 Schneider Ave SE, Menomonie, WI  54751

(715) 309-4700

Required Qualifications:

• Self-motivated, sales-oriented and reward-driven personality.
• Ability to read and use a computer, and use a headset telephone device.
• Ability to read, write and effectively speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
• Ability to work independently under general supervision.
• Knowledge and ability to use office equipment 

All your information will be kept confidential according to EEO guidelines.   We do not offer work-from-home opportunities at this time.  We are not a seasonal/temporary hiring agency, we are a direct-hire, owner-operated company solely operating in the state of WI.