Sales and Customer Service Advisor-Part Time

  • Part-time

Company Description

Straight Forward is a Wisconsin based call center with locations in Sauk City, Eau Claire, Rice Lake, Whitewater and Menomonie, WI. Straight Forward provides call center solutions for a variety of clients primarily in the Cable industry.

Job Description

Make a variety of outbound calls as well as receive inbound calls to provide sales and customer services to a variety of clients. Process reservation requests, business to business contacts and current customer upgrades to include changes, contract extensions, upselling and cancellations. Identify customer needs and determine appropriate actions. Verify rates, accommodations, upgrades and explain special circumstances and policies to callers and customers. 

Accommodate and document special requests. Answer questions about products and property facilities/services. Follow sales techniques to maximize revenue while maintaining a professional demeanor. Input and access data in various billing systems as well as follow proper escalation procedures when addressing customer concerns.

Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of customers and coworkers. We are a PCI certified company and demand the utmost security and respect from our employees.

Speak with customers using clear and professional language; answer telephones and make outgoing calls using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees and managers. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Please apply online at www.straightforward.cc/careers or in person at any of our five beautiful sites.


Additional Information

We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability. All your information will be kept confidential according to EEO guidelines.