Straight Forward is a Wisconsin based call center with locations in Sauk City, Eau Claire, Rice Lake, Brodhead,  Menomonie, and Whitewater, WI. Straight Forward provides call center solutions for a variety of clients primarily in the Cable industry.

Main responsibility is coaching and development of call center sales advisors to include motivating and coaching for sales improvement, monitoring and managing performance and increasing sales results. Provide performance feedback through side-by-side coaching, performance reviews and goal setting and quality monitoring. Support and communicate sales goals, quality standards, processes, procedures, and policies. Administer motivational programs that include incentives, contests, and team sales performance programs. Appropriately addresses issues such as attendance and sales performance as well as interpersonal conflicts in the workplace. 

Successful candidates must also:

 Demonstrate an ability to meet quality standards in their own behavior and performance -- lead by example

 Possess knowledge of or the ability to quickly learn and apply project requirements, client expectations, company standards and compliance regulations for multiple projects

 Have a proven track record of excellent attendance and punctuality

 Be able to pay close attention to detail without sacrificing efficiency

 Respect confidentiality at ALL times

 Have a thorough working knowledge of Microsoft Office products, in particular, Word, Excel and Outlook

 Communicate thoroughly and effectively both verbally and in writing across many levels from advisors to management and clients

 Be willing to work flexible shifts which may include nights and weekends

Sauk City 615 Phillips Blvd, Sauk City, WI 53583 608.643.2363

Brodhead 2602 1st Center Ave., Brodhead, WI 53520 608.897.1165

Whitewater 411 Newcomb Street, Whitewater, WI 53190 262.465.6767

REQUIREMENTS:

Supervisory or demonstrated team leadership experience required. Call center and/or sales experience preferred. Proficiency in office software required, MS Word/Excel preferred. 

All your information will be kept confidential according to EEO guidelines.