Straight Forward is a Wisconsin based call center with locations in Whitewater, Sauk City, Eau Claire, Rice Lake, Brodhead and Menomonie, WI. Straight Forward provides call center solutions for a variety of clients primarily in the Cable industry.

In this position, you will be training a group of sales people on a bi-weekly rotation. The environment is a classroom, sales oriented training teaching billing system computer skills, sales skills and communication skills. Training is responsible for all updates to existing training curriculum that is used in the development of new and existing sales advisors.  Members of the Training and Development team are responsible for all new hire advisors in all of Straight Forward’s locations throughout their initial 30 days of hire and communicating on-going needed development. The Training staff will then follow the newly trained sales people to the job and be a mentor for them for the following week and beyond. We are looking for a high energy person who can keep a team of adult learners engaged and excited to start their new jobs.

ESSENTIAL DUTIES

• Communicate training needs for Region to development leaders and accountable for meeting performance standards

• Provide quality training in the classroom and on the call floor

• Communicate development needs for improved site performance in regards to recruiting and training to Employee Relations and Recruiting Manager and CEO.

• Communicate development opportunities for increased performance and quality

• Participates on weekly Training calls

• May be required to make client specific updates to training curriculum for new-hire and up/cross training needs

• Active role in the development of curriculum

• Active participant in the administrative calling program

• Conducts observations of new Sales Advisors and provides prompt feedback

• Represents Straight Forward Training and Development during client visits both on and off site as needed

• Provide feedback on current policies and procedures in regards to Training, Recruiting, QA, and Operations and make recommendations for improvements

• Completes administrative responsibilities in an accurate and timely manner including but not limited to scheduling, operations and QA for matters of Hours, ID’s, Logins, Schedules, On-boarding paperwork, termination forms, and group recaps.

EXPECTATIONS

• Has professional presence in all Straight Forward and client locations at all times
• Responsible for the appearance and cleanliness of training rooms within Straight Forward sites
• Accountable to the successful completion and attainment of company and department specific goals being met
• Results-oriented leader
• Carries out all company policies and procedures according to Straight Forward Employee Handbook
• Communicates any observations unrelated to daily duties, roles and responsibilities to appropriate parties that could impact the success of Straight Forward and meeting company goals
• Understands all Straight Forward goals regarding hours, revenue, new business attainment, etc.
• Effective delivery of both oral and interpersonal communication with all staff administrative and advisor level

All your information will be kept confidential according to EEO guidelines.