$400 Sign-On Bonus! Entry Level Call Center Positions

  • Full-time

Company Description

Straight Forward is a Wisconsin-based, direct-hire contact center company with locations in Sauk City, Eau Claire, Rice Lake, Menomonie, and Whitewater, WI. Straight Forward provides call center solutions for a variety of clients primarily in the cable, internet and satellite radio industries

Job Description

*Now partnering with SiriusXM Satellite Radio!

$400 Sign-On Bonus! Entry Level Call Center Position - No experience required; we have an extensive paid training program geared for your success.

Apply Today! Our base wage is $9/hour and a competitive bonus structure, quarterly base rate increases, accrued paid time off, as well as:

Dental Insurance
Vision Insurance
Short and Long-term Disability
Life Insurance
Employee Assistance Program

We are a quality-driven call center with an ethical sales environment and we need you to help us grow! We offer a respectful, fun and rewarding work environment! Our sales and customer service reps make outbound calls and receive inbound calls for a variety of clients. In this position you will process requests, perform current customer upgrades to include changes, contract extensions, up-selling and cancellations.

Responsibilities:
• Identify customer needs and determine appropriate actions.
• Verify rates, upgrades, and explain special circumstances and policies to callers and customers.
• Follow integrity-driven sales techniques to maximize revenue while maintaining a professional demeanor.
• Input and access data in various billing systems as well as follow proper escalation procedures when addressing customer concerns.
• Follow all company policies and procedures; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information.
• Protect company assets; protect the privacy and security of customers and co-workers.

Apply online OR in-person at 2514 Alpine Rd, Eau Claire


MUST BE ABLE TO PASS A BACKGROUND INQUIRY*

Call to inquire (715) 475-9706

Qualifications

Required Qualifications:

  • Self motivated, sales oriented and reward driven personality.
  • Ability to read and use a computer, and use a headset telephone device.
  • Ability to read, write and effectively speak the English language to communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight-forward, and professional manner.
  • Ability to work independently under general supervision.
  • Knowledge and ability to use office equipment 

Additional Information

All your information will be kept confidential according to EEO guidelines.   We do not offer work-from-home opportunities at this time.  We are not a seasonal/temporary hiring agency, we are a direct-hire, owner-operated company solely operating in the state of WI.