ABOUT STRUCTUBE

We first opened our doors as a family business 45 years ago. Since then, we have been committed to offering modern home furniture and accessories at affordable prices. We now operate 80 stores and count more than 700 employees across Canada.

WORKING AT STRUCTUBE

We offer a dynamic, creative, and collaborative work atmosphere and seek passionate and ambitious individuals with an entrepreneurial attitude. We provide our employees with a wide range of opportunities to help them shape a career they are truly passionate about, while contributing to the company’s growth.

ABOUT THE POSITION

The IT Technician will be responsible for providing technical assistance to computer users at the Head Office and at the stores experiencing difficulties with hardware, computer applications, and software.

MAJOR RESPONSIBILITIES

• Support & maintain in-house computer systems, desktops & peripherals
• Support & maintain retail locations computers, network, peripherals, cameras, telephony, internet, etc.
• Installing, diagnosing, repairing, maintaining & upgrading all hardware, software & equipment while ensuring optimal workstation performance
• Provide end user training & assistance where requiredPerform on-site/off-site analysis, diagnosis & resolution of PC and Network problems for a variety of end users
• Receive & respond to incoming calls or e-mails regarding PC, Network, Telephony and/or hardware problems
• Develop & maintain an inventory of all IT related equipment
• Monitor Infrastructure Services (Xibo, ESET, Pandora, etc.)
• Accurately document instances of all IT related issues
• Liaise with third-party support & PC equipment vendors
• Office 365 support.

QUALIFICATIONS

• Excellent technical knowledge of network & PC hardware
• Hands-on hardware troubleshooting experience working technical knowledge of TCP/IP network protocols, operating systems & standards, including Windows XP, Linux, MAC OS X, switches, etc.
• Ability to read & understand technical manuals, procedural documentation & OEM guides
• Ability to conduct research into PC issues & products as required
• Ability to lift 50 lbs
• Availability to work on evenings and on weekends for unexpected need
• Access to a car is a must
• On call 2 weeks out of 4.

PERSONAL ATTRIBUTES

• Effective interpersonal skills & relationship-building skills
• Strong written & oral communication skills
• Ability to present ideas in user-friendly language
• Self motivated
• Attention to detail
• Analytical & problem-solving abilities
• Experience working in a team-oriented, collaborative environment
• Excellent customer service approach
• Bilingual (French and English).

WE OFFER YOU: 

• Flexible hours, massage room, snack bar, unlimited coffee, activities with colleagues, etc. 
• Health insurance starting six months after hiring 
• On-site parking and free electric car charging stations 
• Various corporative discounts (gym, cellphone package, etc.) 
• 25% discount on Structube items 
• A collaborative and solutions-oriented work environment.