We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We provide them with new keys for their businesses, their workforce, and the customers they serve by tailoring proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to create a powerful synergy of limitless human creativity and the transformative power of technology – we call that digital chemistry. This unlocks new possibilities, measurable transformative outcomes, and enduring relationships.

The Workforce Management Scheduler is responsible for forecasting workload, creating schedules, and ensuring adequate staffing coverage to meet operational demands. This role involves analyzing data, monitoring real-time adherence, and making adjustments as needed to optimize workforce efficiency.

Experience in workforce management, scheduling, or related roles.
•    Proficiency in workforce management tools such as NICE, Verint, Aspect, or similar software.
•    Strong analytical and problem-solving skills.
•    Excellent communication and organizational skills.
•    Ability to work in a fast-paced environment and make real-time adjustments.
•    Knowledge of labor laws and scheduling best practices.
•    Strong attention to detail and data accuracy.