What we are looking for 

Our partner is a well-known international company. They are the choice to the majority of global leaders of process equipment and device manufacturing within the semiconductor industry. Consistently delivering innovation, best-in-class reliability and cost of ownership, with a solution that are optimized for value within their applications.

 Currently, they are opening their new service center in Bulgaria, and we are looking for a motivated and eager-to-learn professional to join their team in the role of:

Lead F&A Customer Care with German and English, who will join us from our office in Sofia, Bulgaria.

Responsibilities:

• Directs, administers, and controls the day-to-day operations and activities in an assigned area to deliver KPIs.
• Sales order & Claims creation
• Maintenance of customer portal
• Customer query handling related to TAT or amendments to orders   
• Disputes / Issue resolution and RCA Claims and Returns Management
• Customer data management
• Transaction Accuracy Audit
• MIS reporting 
• Data analysis and creating designated reports and presentations 
• Participate in calibrations to ensure consistent scoring & feedback
• Make recommendations and drive improvement
• Help enhance product/process knowledge of new/existing team members
• Ensure that internal policies, procedures, and compliance regulations are being followed
• Customer/Client Interactions
• Leverage process knowledge to proactively identify areas of concern & highlight to the service excellence team
• Prepare TNI, publish and execute for 100% closure
• Real Time Support (Production/Live Support) on the floor according to business requirement

Requirements:

• Fluency in German and English on level B2 
• Experience in the Customer Support/Care area (preferably at least 2 years)
• Understanding of Order Management
• Extremely good verbal & written communication skills
• Presentation, Feedback & Coaching skills - advantage
• Hands on experience on Oracle, MS-Excel and Power Point - advantage
• Understanding of transactional quality

What we offer:

• Long-term job security with permanent contract
• Additional health insurance and life insurance
• Food vouchers
• Regular shifts, Mon-Fri 
• Competitive salary + extra bonuses
• World-class on-the-job training
• Multisport card partially covered by the company
• You will become part of a recognized international market leader and can enrich your CV
• An ambitious corporate culture that encourages internal promotions and professional development
• Team building and social activities, volunteer participation, charity events and much more
• Apply and you will get the full broad information about your possibilities with us

All your information will be kept confidential according to EEO guidelines.