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Work From Home Bilingual Customer Assistance Representative CANADA

London, Canada

Company Description

Sykes Assistance Services Corporation (SASC) provides the very latest and most advanced customer communication, healthcare and employee wellness programs to over 100 private sector, public sector, and Fortune 500 companies.

 

SASC is Canada's leading provider of contact centre based telehealth services, covering over 18 million lives with more than 400 professional nurses.

 

Job Description

If you like to help people, solve problems while working from the comfort of your own home, and be recognized for your achievements, Sykes Assistance Services Corporation (SASC) is the place for you!

 

Work from Home Bilingual Customer Assistance Representatives provide roadside assistance to callers by identifying the problem and dispatching the appropriate service solution to members across Canada and theU.S.A. 

 

This position is ideal for someone who can empathize with callers and solve their problems, getting them safely on their way with minimal delay.  Strong communication and computer skills are necessary to excel in this stable, team-oriented work environment. 

Qualifications

If you possess these attributes we want to hear from you!

 

  • Ability to communicate effectively with others in both French and English
  • Ability to empathize with others
  • Openness to the viewpoints of others
  • Attention to detail
  • Calm, patient style
  • Measured, thoughtful approach to problem solving
  • Cooperation, respect for others
  • Reliability and consistency
  • Multilingual (English/French/Mandarin) considered an asset

 

 

Additional Information

 

Because we understand the importance of a balanced lifestyle, we offer flexible work schedules which allow you to spend more time with family and friends.  
 
Sykes Assistance Services Corporation is proud to offer a competitive benefits package, complimentary roadside assistance, time off incentives for perfect attendance and RRSP matching.

If you have any difficulty with the online application process please email: recruiting.inquiries@sykes.com