Customer Service Representative - CUST-REL, TELEPHON - Buffalo, NY

  • Buffalo, NY
  • Full-time

Company Description

Systems Technology International, Inc. (STI), a full service innovative professional services corporation serving in virtually every industry. STI offers professional services in the Technical/Engineering, IT (Information Technology), Creative and marketing, Business Analyst, Accounting and office support areas.

Job Description


Customer Service Representative - CUST-REL, TELEPHON - Buffalo, NY

Location: Buffalo, NY

Domain: Manufacturing

Experience:  3 Years


                                (Apply only if you meet all the job qualifications)


Immediate Opening for Customer Service Representative - CUST-REL, TELEPHON - Buffalo, NY having good knowledge on CUST-REL, TELEPHON


Must Have Skills required:



Essential Duties and Responsibilities

  • Receive and initiate telephone communications with customers and company personnel at all levels of the organization.
  • Enter orders and other forms of specific product or customer information via keyboard and data screens to the computer.
  • Interface with expediter, credit, product standards, warehouses, plant personnel to check deliveries on orders and quotations.
  • Quote prices to customers on inquiries and confirm in writing if required.
  • Use computer and customer files to look up order information and retrieve information from sales catalogs.
  • Participate on project and problem solving teams.
  • Learn the organization's products, services and policies through various training programs.



  • High school graduate but Associate's degree from two-year college or technical school preferred; up to five years' related experience with a manufacturing company

Must be able to apply to objectively analyze/resolve customer related questions.  Must have strong telephone and interpersonal skills and be able to function in a fast paced environment.  Well organized and thorough with details and follow-up. Strong mechanical aptitude

Additional Information