TekWissen, offers a 360 degree service portfolio spanning the entire IT life cycle. This includes business solutions, system integration, infrastructure, consulting and application management also adding to the list, total outsourcing services to serve our clients efficiently.

Hi I am Asha (Technical recruiter) of TekWissen.

I am always looking for potential candidates like you who are good at customer service.

This job offer is one among the best opportunities in front of you, hope you delay in grabbing it.

Job Description:

Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our selected candidates to handle each type of call.

Job Responsibilities:

• Responsible for providing the first-line of telephone technical support of hardware, systems, and software applications for customers and/or employees.

• Answers questions about installation, operation, configuration, customization, and usage of assigned products.

• Applies diagnostic techniques to identify problems, investigate causes and recommend and implement solutions to correct common failures.

• Provide remote support and trouble shoot issues with customers to resolve issues.

• Typically provides technical support for internal and external customers.

• Escalates complex problems to higher level of expertise within organization.

Skills and Experience Needed:

• High School Diploma or GED required.

•Previous computer technical support experience preferred. A+, MCP, Dell
or other industry identified certifications are preferred but not
required.

• Successful candidates should possess technical skills
in the following areas: PC hardware for workstations and laptops,
Network troubleshooting, Windows operating systems, and applications
such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite.
MAC HW/SW skills also a plus.

• The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills.

• Ability to provide an excellent customer service that results in high customer satisfaction

• Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP at (734) -330-2958 or email at asha dot t at tekwissen dot com, even if we have spoken recently about a different position. If you do respond via e-mail please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP.