Teklysium offers more than just technical and strategic expertise. We are also focused on creating the technology experiences of tomorrow through cutting-edge innovations and delivering unprecedented service experiences that are faster, smarter and more personalized.

Responsibilities:

Database research for NICE call recording identification
Exportation of calls for legal and compliance preservation requests
Station and user mapping into NICE and Cisco technologies
Breaks & Fixes, ticket tracking and resolution
System refreshes, migrations, imaging, and core loads hardware

Required Skills:

Cisco and Avaya experience
Understanding of installation and configuration of Cisco and Avaya VOIP phones.
Knowledge of basic PBX commands to determine if a station is configured or working as designed.
Server and DB knowledge
Basic SQL knowledge. Ability to login to DB server and pull dumps of data from SQL.
NICE call recording administration and technology experience
Solid working knowledge of NICE call recording systems.
Ability to perform user and system administration responsibilities in NICE.
Break & Fixes, ticket tracking and resolution
System refreshes, migrations, imaging, and core loads hardware upgrades for desktop
MS Office/Excel

All your information will be kept confidential according to EEO guidelines.