Production Support Analyst

  • Full-time

Company Description

Teklysium offers more than just technical and strategic expertise. We are also focused on creating the technology experiences of tomorrow through cutting-edge innovations and delivering unprecedented service experiences that are faster, smarter and more personalized.


Job Description

Responsibilities:

The ability to quickly and independently develop expertise is a highly valued attribute of the FICC ASD analyst. An effective analyst commonly exhibits the following behaviors:
The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
An independent sense of motivation to continuously improve themselves and their environment
An intuitive problem solving ability which leads to solution alternatives that reflect the analyst's diverse foundation of knowledge, skills and experiences
The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
First point of contact for business requests and reported impact (Business facing)
Monitoring and alerting of critical trading system environments (Core)
Release implementation and post-release testing (Core)
Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All)
Troubleshooting of complex systems issues (All)
Proactive identification and resolution of problem hotspots (All)
Development of tools and driving efficiency/stability improvements (All)
Accurate tracking of support effort to enable effective management reporting (All)
Enforcement of change management policy (All)

Required Skills:

Operating systems: Solaris, Linux, Windows
Scripting languages: Unix Shell, Perl, Python
SQL (Intermediate level: multi-table joins, grouping results, etc...)
Grid computing and batch management
Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)



Additional Information

All your information will be kept confidential according to EEO guidelines.