The Aslan Group, Inc. is an authorized reseller of RevTrak, Inc. and serves the unique needs of K12 schools and cities with online payment and information processing software. We offer dedicated client  service, customer assistance, and product training. The Aslan Group promotes a culture where employees are truly valued.

The Aslan Group, Inc. Benefits:

• Competitive Salary
• Health Insurance
• 401K Retirement

The Account Manager (AM) role is a full-time position in our Client Services Department. As an Account Manager, you will provide attentive service to new and existing clients via phone, email, and web meetings. You must value building relationships with an active client base and be prepared to exercise creative problem solving. A strong candidate is resourceful, self-motivated, and a critical thinker. We emphasize attention to detail and learning the nuances of our product, integration solutions, and especially our clients.

Primary Responsibilities

• Support a queue of 150+ clients and identify business development opportunities
• Establish and nurture professional, conducive relationships with key client personnel
• Ensure client requests are resolved in an efficient and accurate fashion
• Collaborate with staff to improve client support and conceive improved solutions
• Identify and provide training based on client and company needs
• Coordinate involvement or assistance of company personnel as necessary
• Deliver technical solutions to non-technical clients and customers
• Operate dual-monitor computer system and apply web-based knowledge
• Perform other tasks upon request
  

• High School diploma (preferred 2-4 year degree)
• Familiar with Microsoft Office, web browsers, and online shopping
• Client and customer service experience preferred
• Articulate interpersonal and written communication skills
• Effective task prioritization and time management
• Proficient data entry, detail-oriented, and accountable for responsibilities and role