IT Support Specialist

  • Colorado Springs, CO
  • Contract

Company Description

www.Expertsit.com


The Experts is a global provider of IT, engineering, telecom and business process solutions - deploying best practices to customers in the public and private sectors. Our technology solutions and services support FORTUNE 1000 organizations around the world and are deployed alongside our trusted personnel supporting the war fighter abroad and domestic policy at home

Job Description

  • Candidates must have and be able to maintain an active government clearance at a minimum of TS/SCI  level.
  • Interested applicants must have a security+ certification
  • Compensation is 40K.

Responsible for providing Tier I and basic Tier II support to customers with hardware, software, and application problems. The candidate serves as the Information Technology customer service specialist that performs a range of activities that contribute to overall customer satisfaction to the user base. Attention to detail and good organization skills are critical. Accurate incident documentation and tracking are important parts of the position.
• Demonstrates adaptability with new technologies
• Reviews existing technical solutions for improvements and efficiencies
• Develops self help fix-it tools and scripting for automatingservice desk procedures
• Creates system technical documentation for knowledge sharing
• Provides training and mentorship to peers and junior level technicians
• Demonstrates ingenuity during extensive technical troubleshooting to resolve advanced issues
• Demonstrates cross-functional knowledge to include application services and networking by establishing working relationships with other technical teams
• Utilizes analytical data to identify operational trends and implement escalation and resolution techniques
• Assists with the maintenance and improvements of theservice desk technical infrastructure

Experience with active directory required

Qualifications

  • Candidates must have and be able to maintain an active government clearance at a minimum of TS/SCI  level.



  • Interested applicants must have a security+ certification

 

Compensation for this opportunity is 40K

Additional Information



The Experts, Inc. is an Equal Opportunity/Affirmative Action (M/F/D/V) Employer.

All your information will be kept confidential according to EEO guidelines.